Library: Policy

340:105-12-20. Customer Service Assignment (CSA) and host agencies 

Issued 9-15-2021

The sub-grantee:

(1) bases the initial CSA on the assessment done at enrollment;

(2) selects only designated 501(c)(3) organizations or public agencies as host agencies;

(3) puts in place procedures to ensure adequate supervision of participants at host agencies;

(4) ensures safe and healthy working conditions at CSA through annual monitoring;

(5) ensures methods to recruit and develop new host agencies and provides training options that enable participants to increase skill level and transition to unsubsidized employment; and

(6) ensures maintenance of effort conditions when selecting a new host agency.