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BOOST will evaluate a customer’s current point total as a rolling five-year window as defined by Oklahoma Administrative Code (OAC). Currently, D360 evaluates a customer’s current total points as all points ever received and does not adhere to the five-year window. This may cause inaccurate point totals and frustrate the customer.

With BOOST, when a driver license sanction period expires and there are no additional requirements, the system will automatically complete the reinstatement. This functionality was not available in previous systems of record and eliminates the need for staff to manually verify eligibility and process reinstatements, saving time and reducing manual steps.

In the current system, customers have to request that their license be reinstated, even after they have met all the requirements. BOOST eliminates this extra step. Once all sanction requirements are met, documents are submitted and applicable fees are paid, reinstatement happens automatically behind the scenes.

What’s new:

• No manual reinstatement request required from the customer
• System triggers automatic reinstatement
• Fewer add-on sanctions expected due to faster processing

To ensure alignment with FMCSA recommendations, the driver’s commercial privilege will be reported as eligible when a customer experiences a commercial downgrade due to a DACH Prohibited status. BOOST will report the driver’s commercial privilege as eligible to other jurisdictions. BOOST will enable us to better align with federal standards and best practices.

To strengthen fraud protection, BOOST will now send two letters when a customer updates an address online—one to the old address and one to the new one. The system will delay the mailing address change for 10 days to allow time for the customer to receive notice by mail. Manual review will only be required if fraud is reported, and if so, Service Oklahoma will revert the address back to the original.

BOOST will make reinstatement more convenient than ever. Customers will be able to view and upload reinstatement documents and pay any outstanding fees online, eliminating the need for a separate portal. Each submission automatically creates a work item in BOOST for a compliance officer to review and complete, keeping the process streamlined and transparent.

Through Navigate, customers can start a driver license, permit or ID application online before arriving at a Service Oklahoma or licensed operator location. When the customer arrives, examiners can quickly locate the pre-application in BOOST and continue the transaction with much of the customer’s information already pre-populated. This helps reduce data entry, prevents duplicate records and shortens the time needed to complete the in-office transaction.

With BOOST, our team will no longer need to manually search and check eligibility of Sweet Sixteen Guarantee paperwork. A customer will be unable to submit a request in Navigate if they are ineligible. This process allows the agency to schedule an appointment in QLESS. BOOST automatically runs eligibility checks. This will reduce possible processing errors. Once a customer completes a request in Navigate, a work item is automatically generated in BOOST.

Requests will no longer be manually submitted. If a Credential or Disability Placard Application Tracker shows a status of “Returned to Service Oklahoma,” customers can now provide a forwarding address directly. A work item will be generated for the Processing Team to forward the mail, reducing response times and call volume. This update gives customers a faster, more reliable way to get what they need without waiting for manual processing.

One of the most noticeable improvements coming with BOOST is a simpler, faster online renewal and replacement process for driver licenses and ID cards. This change maintains strong security while making online services easier and faster for customers and reducing the number of steps staff need to take behind the scenes.

What’s new:

• No more selfie submission for online transactions
• BOOST will use two-factor authentication and identifying information to securely confirm identity.
• Customers will securely receive a printable temporary credential to use immediately while they wait for their new card to arrive.
• Customers will be able to log in and view their license status anytime.

Before BOOST, all licensed operators had both deposit and liability accounts. These accounts tracked the deposit amounts and the amounts licensed operators were liable for from transactions performed. Going forward, liabilities and deposits for transactions will be handled through receipt accounting. There will be a new account type to track funds owed to SOK by an LO that are not from completed transactions. This will reduce confusion pertaining to various accounts.

Previously, licensed operators were required to contact Service Oklahoma (SOK) when a transaction returned with non-sufficient funds (NSF). SOK would then apply the fee to the customer’s account. BOOST allows an LO to submit an NSF to SOK for review. SOK reviews the request and applies the NSF fee. All communication about the NSF is conducted in BOOST instead of via email. This keeps everything in one place for easy reference.

Currently, a customer must return to the same office to complete payment if their transaction payment returns with insufficient funds. This tends to cause frustration for the customer. With BOOST, the customer may go to any Service Oklahoma (SOK) or licensed operator (LO) location to pay for and complete their transaction. This increases convenience for the customer. 

Future-dated cash drawers are a thing of the past. This will streamline processes and align with best practices. Previously, users could close a cash drawer and open a future-dated drawer to calculate a deposit. In BOOST, a payment batch will only be opened for the same day, and future-dated cash drawers will not be in operation.

Daily deposits and calculations for motor vehicle and driver license transactions are no longer required in BOOST. Licensed operators will have the same amount of time to review and adjust deposit activities for each day’s work, but deposits are automatically created. This removes the need to check that a deposit was created before opening a cash drawer. 

When BOOST launches, customers will no longer need to provide fingerprints during an in-person issuance. This change removes an extra step that was often difficult to capture and slowed down the process. It’s a win for both customers and examiners, making transactions faster and smoother.

Note: Fingerprints will continue to be collected until BOOST goes live. Once BOOST launches, finger image comparisons will be discontinued.

If an examiner suspects fraud during initial registration, credential issuance or SSN/ITIN change, the examiner will collect as much information as possible and then discard the transaction using the “Suspected Fraud” discard reason. BOOST will generate a Confiscated Document Form, which can be printed and handed to the customer that will outline next steps. To improve account security, an indicator will be added to any account flagged for suspected fraud and will remain in place until the Identity Verification Unit (IVU) resolves the case. No additional transactions may be performed on the affected account until IVU completes the fraud investigation.

In the current system, a Driver License Examiner or agent will print a document containing basic issuance information. The customer would review and sign the document, which would be scanned into the system.

What’s new:

• All information for the customer’s review will be displayed on a service tablet.
• The customer will electronically sign the tablet.
• No document will need to be printed or scanned into the system.

Proof Document Approvals will no longer be handled outside of the motor vehicle and driver license system.

What’s new:

• Approvals will be completed within the BOOST system.
• An approval request will be created in BOOST, which can then be assigned to a specific group of users. 
• The Driver License Examiner will be notified when the approval is reviewed and completed. 
• Once the request is approved, the examiner can complete the service transaction.

BOOST introduces new service tablets that allow users to send questions and signature requests directly to the tablet for customers to view and complete. The responses are automatically populated into the BOOST transaction.

Multiple forms will no longer be required for minors to receive permission for an ID or license. With BOOST, guardian consent can be provided during the issuance transaction by signing the service tablet. If the guardian is not present, forms will still be required.

Paper modified licenses are a thing of the past! Previously, when being issued a Modified License, a customer would keep their previous license and would be issued a piece of paper with their modified details on it. With BOOST, the customer will be issued a modified hard credential showing their modifications. This will increase customer convenience.

Drive Test Centers can now do more with BOOST. Equipped with full workstations, Drive Test Centers can register customers, add exams and issue credentials. This improves service access for customers. While they are not full licensing and exam locations, these sites remain dedicated drive test centers, expanding access to skills testing and moving customers efficiently from testing to credential issuance.

The new Oklahoma credential will launch alongside BOOST. For a card production case, if a rejection code is received by the card vendor a work item will be created to notify SOK to investigate. Increasing security and the turnaround time on rejected cards, this business process allows users to review the rejection reason and re-work the service transaction as needed. 

No more manually adding disability placards to a customer record and then mailing the placard to the customer. The new process in BOOST streamlines the workflow, improving efficiencies and timeliness. Placard applications will generate a case in BOOST for the team to review, after which the placard ID is entered and assigned to the customer. A placard letter is then generated and mailed to the customer.

With BOOST, all placard and credential returned mail will be tracked and linked to the appropriate case. This new process will be more convenient for staff while also providing more accessibility to the information so the staff member can share with customers as needed. 

New scanning equipment allows users to save documents onto the desktop before uploading into BOOST. The new equipment means improved images for customer files. Once saved in BOOST, the scanned images will be searchable and viewable within the system.

Say goodbye to paper Medical Certificates. BOOST will now receive electronic Medical Certificates from the National Registry (NRII), per NRII requirements. This change enhances security and provides greater convenience for customers. Examiners will still be able to enter Medical Certificates manually if needed.

Streamlining processes and reducing manual steps, BOOST allows eligible credentials to be reprinted when certain conditions are met. If an error is identified immediately or the same day by the issuing office, staff can reverse and reissue the credential without contacting the helpdesk for a fee override. If a customer has not received their credential after 30 days, staff can verify the record and queue the card for reprint without initiating a new transaction. 

When a 15-year-old applies for a permit, they’ll only need to show their receipt as proof of enrollment in Parent-Taught Driver’s Education. Examiners can then help complete the parent-taught application directly in BOOST. Because BOOST automatically records the parent’s approval, a separate approval letter is no longer required.

Note: If the approval isn’t yet in BOOST (for example, if the student enrolled before the system launch), the instructor approval letter may still be needed.

With BOOST, if an out-of-state Commercial Driver License includes a Hazmat endorsement, and the customer needs a new TSA background check, the examiner will perform a Customer Registration. To align with federal guidelines, this registration first creates a Driver License Number (DLN). Then, the customer will be given a letter with instructions to get a new TSA background check. The letter includes a reminder that the driver will need to provide their Oklahoma DLN at the time of the new TSA background check.

In BOOST, if a customer wants to transfer an expired out-of-state Commercial Driver License, they can transfer their Class D driving privileges (only) to Oklahoma so long as the credential has expired within the past six months in accordance with state and federal laws. BOOST allows direct transfer, without work arounds, saving time and resources.

Customers with multiple credentials will be required to consolidate to a single primary credential at their next issuance. Customers may have a State ID or Driver License, but not both. Previously, customers were allowed to have multiple active primary documents, like a REAL ID and a Non-Compliant Driver License. When a customer enters a location, the examiner will now assist in helping the customer transition to one single primary credential.

Previously, disability placards could only be requested in person at the OKC-Classen location at SOK Headquarters. BOOST expands access by allowing applications at any Service Oklahoma licensing and exam location, with improved verification and a smoother process for customers and staff alike.

What’s new:

• Applications accepted at all SOK Licensing and Exam locations
• System runs a verification check for duplicates 
• Placards are provided immediately at the OKC-Classen location or the placard will be mailed

To ensure consistent name entry across all credential types and locations, the following guidance applies when a customer’s source documents do not list a first name or do not contain an actual first name value.

This guidance applies to all credentials issued through BOOST, including both REAL ID–compliant and non-compliant credentials

Name Entry Process

Step 1: Review the customer’s source documents

Determine whether a first name is listed.

• If no first name is present, or
• If the field contains language such as “no name given,” abbreviations of no name given or other non-name indicators, proceed with the steps below.

Step 2: Enter the provided name in the Last Name field

Step 3: Leave the First Name and Middle Name fields blank

Step 4: Do not enter placeholders

Do not use entries such as NFN, NMN, NA, or similar abbreviations.

Important Note: This approach is intended to promote uniform handling of single-name records and ensure that name entry is performed consistently across all locations and operators statewide. The resulting format may appear unusual within the system, but it reflects standardized processing within BOOST.

With BOOST, exam eligibility can be checked before an exam is given. BOOST will notify the examiner if the customer is eligible for the exam or not eligible. This process is streamlined for the examiner as they will no longer be required to complete several steps in the eligibility check process.

Bringing expanded access to customers, BOOST allows examiners to issue Motor Vehicle Reports (MVR). Previously, they were required to request these from the records team. MVRs can be issued at any SOK location.

Currently, a licensed operator (LO) must contact the Help Desk to override a residential address that does not verify through the system electronically. This process can be time consuming. In BOOST, LOs will have the option to override the customer’s residential address if it cannot be validated through USPS. BOOST streamlines the process for customers, including Address Confidentiality Program (ACP) participants, by allowing LOs to update the mailing address on the spot, reducing wait times and minimizing stress.

New updates in BOOST help protect customer privacy and ensure accurate records. Only leads and leadership will have access to add, change or remove emergency contacts through the Emergency Contact tab on the customer springboard. If an emergency contact wishes to change or remove themselves, they’ll need to verify their identity by sharing information about the customer or showing proof of identification. Once verified, a lead can complete the change in BOOST.

When non-citizens apply for a credential, they must submit documentation to establish legal presence. This documentation is then verified through the Systematic Alien Verification for Entitlements Program (SAVE) operated by U.S. Citizenship and Immigration Services. Once a SAVE verification is completed, it remains valid for 45 days. During that time, if the customer returns, examiners and licensed operators will no longer need to rescan or resubmit the same documents as they did before in the previous system. Instead, they will simply confirm that the information on file has not changed.

This reduces duplicate SAVE requests, shortens transaction time and improves efficiency for both staff and customers. All legal presence requirements continue to be fully enforced, and credentials will only be issued after SAVE verification requirements are met.

DLE II and above will be allowed to accept reinstatement requirements in BOOST. This new process streamlines the customer experience and expands access across the state. Previously, customers were required to visit a compliance officer to complete reinstatement requirements.

Under BOOST, most standard reinstatements can be handled directly at SOK offices, significantly increasing the number of locations where customers can be served. Compliance officers will continue to play a critical role by reviewing complex cases, making formal determinations and handling situations that require additional evaluation or special review. This approach allows compliance to focus on higher-complexity cases while improving access and reducing travel burdens for customers across the state.