Service Definitions
Service Rate Table
Service Rate Methodologies
Service Rate Table
The following rate table lists all monthly or annual billed services as well as appropriated services. Includes name, rate details and rate.
Monthly Billed Services and Products
Annual Billed Service and Products
Service Rate Methodologies
The Service Rate Methodologies provide an overview of how rates are calculated across the rate model service categories.
FTE Budgeted Average*
Essential products and services billed by employee headcount.
Named User
Additional, nonessential products and services billed per user. Includes licensing.
Pass Thru
Services and products delivered at cost with no markup.
Physical Address
Additional products and services billed by location. Includes network connectivity.
Professional Services
Services billed hourly based on skill level.
Unit
Additional products and services billed by tangible count.
Other
Miscellaneous products and services.
Device as Service
End user support services. Includes PC support, Tech Cafes, computer orders and deployments, mobile device management, software installs, and print support.
Disaster Recovery
Business continuity services. Includes backup, recovery, failover site, network redundancy and monitoring.
Financials
Cloud-based financial supply chain services. Includes the ability to procure, invoice, bill, collect and store financial data as well as maintenance and support.
State Data Center Facilities
Facilities maintenance and support services. Includes data center, warehouse, related utilities, uninterruptible power supply units, water towers, generators, etc.
Security
Safeguarding and protecting state data and applications. Includes cybersecurity operations, compliance checks, risk assessment, security review, etc.
Service Desk Support
Technology support services. Includes email and phone support, chat support, support portal, ticketing system, call system, etc.
