| Rate Methodology | Name | Description | Rate Cost Details | Rate | SLA |
|---|---|---|---|---|---|
| FTE Budgeted Average | Essential Network- 100Mb | The operation and maintenance of the State’s wired and wireless connections to services and internet connections (like the cloud and telecom). Service includes associated standard gear (switches, routers, firewalls, etc.) and the manpower to provide these services. | • Amazon Cloud & Firewall • Azure Virtual F5s • Circuits to Azure • Circuits/Network Charges • Fleet • Cabling • Motor Veh Liab Insurance • Palo Alto Maint & Support • Presidio Switches/MPLS/Network • Presidio UPS Support/Service • Staff Aug • Personnel |
$7.50 | Response time: 2 business day Resolve time: varies based on request scope |
| FTE Budgeted Average | Essential Voice- Standard Phone | Standard voice line to include voicemail, local and long-distance calling. | • Sequoyah Voice Tech • AT&T HVS Main • Staff Aug for Voice • AT&T MS Teams integration MS EA • HVS Enhanced e911 Services • ImageNet Hosted Fax/eFax • Personnel |
$20.00 | Response time: 2 business day Resolve time: varies based on request scope |
| FTE Budgeted Average | CORE - Employee Mgmt System | The licensing, hardware and support of the statewide Human Capitol Management system. | • Extra Environments • Platinum Support • Personnel |
$6.50 | Response time: 2 business day Resolve time: varies based on request scope |
| FTE Budgeted Average | Payroll processing | Process payrolls, review and correct issues for accuracy, process time and leave, provide required reports to the agency. [NOTE: Agencies are responsible for time entry/approval in Workday@OK. Shared services will process approved time and leave through payroll]. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | Data entry | HR and payroll transactions in Workday@OK, insurance changes, training, recruitment and E-Verify in Workday@OK, enrollment in OPERS, OSBI background checks. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | HR recruitment | Complete HCM-92 Personnel Transaction Freeze Request and other required forms for hiring, post job announcements, open job requisition, review applicants, assist with interview questions, schedule interviews, interview candidates, background checks and offer/welcome letters. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | HR onboarding | New hire orientation: compile all necessary documentation to include HR, payroll and benefits forms. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | HR employee relations | Provide support and information to management, supervisors and employees regarding employee transactions, compensation, training, coaching, discipline, statutes, rules, strategic planning and other HR-related activities as requested; grievances/complaint management, complete forms (FMLA, Workers Comp, etc.). | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | HR separation | Advise and provide support and information to management, supervisors and employees, regarding separation of employment, compile all necessary documentation to include HR, payroll and benefits forms. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | Benefits retirement | Retirement and SoonerSave coordinator. Provide OPERS, Pathfinder and SoonerSave information to employees, assist employees ready to retire, and compile necessary documentation. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | Benefits insurance | Benefit coordinator. Provide insurance information to employees; assist with questions regarding insurance benefits and flexible spending accounts (HSA, DCA, FSA), compile necessary documentation. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | Payroll | Answer and calculate garnishments, miscellaneous payroll items (pro-rated longevity, insurance audits, etc.), and provide information regarding laws, rules and regulations pertaining to payroll and leave. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | Special projects | Includes but not limited to FLSA review, creating job descriptions, policy-writing. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | Ongoing support | Agency shall notify OMES of any apparent problems with meeting agreed upon schedules for processing payroll and documented responsibilities. OMES shall provide assistance in identifying and correcting the problems. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| FTE Budgeted Average | Problem resolution | When problems occur that affect the processing of payrolls and/or meeting committed dates, OMES shall immediately notify agency. OMES shall provide notifications and regular updates to agency on problem status. | • Admin expense • Payroll |
Varies *Based on limited, standard or full service and then by number of employees. | Response time: 2 business days |
| Named User | Maint- OwnCloud | Rate includes the maintenance for the secure file-sharing service hosted entirely from the Lincoln Data Center. The platform provides the capability to securely share and manage information between state agencies and external partners. | • License | $11.25 | Response time: 2 business day Resolve time: varies based on request scope |
| Named User | Plus- Adobe Creative Suite | Rate includes an Adobe Creative Suite subscription license. | • SHI Adobe Acrobat Licenses | $70.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Named User | Plus- Adobe Acrobat Pro | Rate includes an Adobe Acrobat Pro subscription license. | • SHI Adobe Acrobat Licenses | $13.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Named User | Plus- Adobe Captivate | Rate includes an Adobe Captivate subscription license. | • SHI Adobe Acrobat Licenses | $29.99 | Response time: 2 business day Resolve time: varies based on request scope |
| Named User | Plus Voice- OMES Smartphone | Rate covers state standard mobile device. | • License for Mitel Clearspan Communicator application | $52.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Named User | Plus Voice- OMES Tethered Phone | Rate includes internet connection to a connected computer or modem. | • Connectivity for using mobile phone as a modem | $61.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Named User | Plus Voice- OMES Data Plan Cell | Rate covers access to the state standard FirstNet network. | • Connectivity for mobile device to state network | $40.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Named User | Plus Voice- Call Center Std | Rate supports the automated communications system to coordinate electronic and telephone contacts between an organization and the public as well as queuing, reporting and recording calls. | • Two 100mb AVPN Circuits (OKC/Tulsa) • AT&T Service Center Main • Personnel |
$208.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Pass thru | Plus- Online Registration | Rate supports Oklahoma Interactive's online payment processing tool. | • Pass thru of plus-online registration | $500.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Pass thru | OI Payment Module | Rate supports the Oklahoma Interactive online payment platform. | • Pass thru of OI payment module | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Pass thru | OI License Renewals | Rate supports the Oklahoma Interactive platform that enables online license renewals. | • Pass thru of OI License Renewals | $2.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Pass thru | OI Bill Pay Fees | Rate supports the Oklahoma Interactive platform that enables bill payments. | • Pass thru of OI Bill Pay Fees | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Pass thru | OI CMS Registration | Rate supports the Oklahoma Interactive content management system. | • Pass thru of OI CMS Registration | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Pass thru | OI Automated Citations | Rate supports Oklahoma Interactive's automated citation platform. | • Pass thru of Automated Citations | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Physical Address | Plus Network- Site Connectivity | Rate includes the costs to terminate a connection to the state network and provide backbone connectivity, firewall protection and security services to state or affiliate facilities based on physical address. | • Fleet • USIC/CallOkie Fiber Locates • INFO Yearly Maint Conduit • OG&E Point of Presence Tulsa • OG&E- Point of Presence OKC • Personnel |
$294.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Maint- Co-location (per rack) | Rate per rack includes power, cooling, and physical security for agencies and affiliates to co-locate within the secured OMES Lincoln Data Center. By physically housing server(s) and other equipment in the LDC, customers benefit from a secure facility, growth capacity, WAN connectivity, redundant power and basic monitoring services. | • Building Expense • Equipment • Bandwidth • Heating • Cooling • Power • Personnel |
$30.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus- Point to Point Wireless | Rate covers equipment and vendor maintenance support. Point-to-point wireless is ideal for larger sites where standard wireless service is not sufficient. | • Third-party service cost connection to state network | $195.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus Network- 100Mb | The operation and maintenance of the State’s wired and wireless connections to services and internet connections (like the cloud and telecom). Service includes associated standard gear (switches, routers, firewalls, etc.) and the manpower to provide these services. | • Amazon Cloud & Firewall • Azure Virtual F5s • Circuits to Azure • Circuits/Network Charges • Fleet • Cabling • Motor Veh Liab Insurance • Palo Alto Maint & Support • Presidio Switches/MPLS/Network • Presidio UPS Support/Service • Staff Aug • Personnel |
$7.50 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus Network- Secure WAP Mngmt | Rate supports the secure wireless access points connected to the state network. Secure WAP management provides a secure connection to Wi-Fi for users with state network credentials. | • Aruba Access Points purchase and maintenance • Personnel |
$20.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus Desk- Std SSL Certificate | Rate includes a certificate for one domain name or subject alternate name (SAN). | • Entrust Cert Renewals • Domain renewals global certs |
$16.25 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus Desk- Adv SSL Certificate | Rate includes a certificate allowing up to two domain names, also known as, Subject Alternative Names (SANs). | • Entrust Cert Renewals • Domain renewals global certs |
$17.20 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus Desk- EV Multi SSL Certi | Rate includes a certificate supported by the most complete validation processes available, including certificate transparency for the Google Chrome browser. These certificates take advantage of the added visual cues in today’s popular browsers, including the | • Entrust Cert Renewals • Domain renewals global certs |
$40.90 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus Desk- UC Multi SSL Certi | Rate covers multi-domain Secure Sockets Layer certificates, also known as Subject Alternate Name certificates which provide website encryption, identification and authentication for domains. | • Entrust Cert Renewals • Domain renewals global certs |
$30.38 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus Desk- Wildcard SSL Certificate | Rate covers SSL certificates Secure a domain and all its sub domains on an unlimited number of servers by using a wildcard (*). | • Entrust Cert Renewals • Domain renewals global certs |
$88.61 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus- Web Image View/Retrieve | Rate includes a license to the content management solution that scans, stores, retrieves and preserves digital information by index. | • BIS Imaging Renewal • Personnel |
$1.84 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus- Voucher Kofax Support | Rate includes service fee in support of scanning voucher documents. | • BIS Imaging Renewal • Personnel |
$49.37 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus- Non-Voucher Kofax Support | Rate supports scanning, image processing, indexing, release of images, and corresponding data to back-end image containers such as AppXtender, Peoplesoft and/or other custom applications. | • BIS Imaging Renewal • Personnel |
$82.50 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus Voice- Addition Std Phone | Standard voice line to include voicemail, local and long-distance calling. | • Sequoyah Voice Tech • AT&T HVS Main • Staff Aug for Voice • AT&T MS Teams integration MS EA • HVS Enhanced e911 Services • ImageNet Hosted Fax/eFax • Personnel |
$20.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus- WordPress | Rate includes the storage, platform, license and personnel to support the content management platform. | • Server Storage • Content Management System License • Security Management • Personnel |
$25.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Maintenance provided on OMES-owned/leased buildings | Maintain buildings; service items such as HVAC, electrical repair, plumbing, landscaping, janitorial services any other common maintenance and repairs. | • Maintenance • Utilities • Janitorial • Security • Capex • Admin expense • Payroll |
Base Lease Rate, $ / SF | "Respone times: Emergency request: 15 mins within business hrs, 60 mins outside business hours Urgent request: 2 hours within business hrs Routine request: 1 business day" |
| Other | Agency- Mainframe Hosting | Rate to host and support agency portion of shared mainframe. Components include costs for equipment, software, maintenance, operating costs and administrative fees. | • Cobol Report Writer Precompiler • Ensono/CIMA Mainframe • Levi Ray Shoup EOM Software • Merill MXG Software • MicroFocus Server Mtc • MID-CON Tape Storage • Misc Mainframe Printer Mtc • P9s NonPS Apps TX1 • SHI Base SAS Mtc • SHI MacKinney Printer Software • SHI Precisely Finalist • SHI SEA PDS FAST • Standley Mainframe Printer • Xerox Mainframe printer • Personnel |
$1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Other | Plus- Check Printing | Rate to maintain specialized printers for state of Oklahoma checks. | • Pass thru of check printing | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Other | Maint- Application Maint | Rate includes the server, storage, platform (OS, SQL, or IIS) and labor necessary to support agency-specific applications. | • Various New Software throughout the Year • Misc small software • MS EA MSDN & Other App Dev • Mulesoft ESB • Dynatrace Dynatrace APM • Entrust Cert Renewals • PowerApps Visio PowerBI MS EA • Server Hardware Maintenance • Linux SUSE • MS Premier Support (not EA) • IBM ELA:TSM, Passport,Qradar • SoftChoice MS EA Azure Commit • SoftChoice MS EA Server • Domain renewals global certs • SoftChoice MS EA SQL Licenses • TOAD for Oracle DBA & Dev • Personnel |
$1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Other | ISD Network Services | Rate supports connection to the state's network which provides the gateway services to the public internet and functions as a private network connecting locations statewide. | • Circuit and connectivity costs | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Other | Maintenance- AS400 | Rate includes the equipment and support for the specialized AS400 hardware used for agency-specific applications. | • AS400 Ensono Managed Svc • IBM HW/SW support:P7/P8/AS400 • Personnel |
$1.25 | Response time: 2 business day Resolve time: varies based on request scope |
| Other | Dedicated IT Staff | Rate covers dedicated IT staff for an agency, such as a chief technology officer. | • Personnel | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Other | Budget request | Assist agency in preparing the strategic plan and budget request | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | Annual: 10/1 |
| Other | Budget Work Program | Submit agency budget packet and enter all necessary information in the State's budget system | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | Annual: 7/1 |
| Other | Budget revision | Prepare and process budget revisions and transfer requests | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 10 business days |
| Other | Solicit bids and proposals under $25k (over goes to CP) | Solicit bids and proposals under $25k (over goes to CP) | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 90 business days |
| Other | ePro | Create eProcurement (ePro) request and route for appropriate approvals | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 7 business days |
| Other | Procure to Pay | Process ePro requisitions and source to purchase order that will flow through the procure to pay process | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 5 business days |
| Other | Process change orders | Revisions and re-routing for appropriate approvals | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 5 business days |
| Other | Close POs | This is conclusion of the process and does not impact open/in-flight POs. | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 30 days |
| Other | Accounting and claims services – Accounts Payable (AP) | Process all claims for payment | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 14 days |
| Other | Refunds | Process refunds for payment | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 3 days |
| Other | Transfers | Process transfers as permitted | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 2nd Tuesday after the 1st Monday of the month if paying into General Revenue and 20th of the month for others |
| Other | Deposits (AR) | Receive copies of deposit information from client, make deposit entries into PeopleSoft, scan deposit information into PeopleSoft and process from clearing to funds. | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 1 day |
| Other | Reconciliations (Form 11) | Reconcile agency clearing account and complete OMES Form-11 | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 2nd Tuesday after the 1st Monday of the month if paying into General Revenue and 20th of the month for others |
| Other | Financial reporting | Standard monthly financial reports within one week of monthly summary report distibution | • Admin expense • Payroll |
"Base rate of $4,800 per year or $400 per month. This charge covers the cost of meetings, standard financial reporting and basic administration. This billed amount is subtracted from the total cost before the allocations to specific services are made. Once costs attributable to specific services are calculated based on activity for the last full year available when rates are set, a complexity factor is applied based on additional work or assistance provided to the agency. " | 2nd of the month |
| Other | Lease rate | Base lease rate (includes amortized vehicle acquisition and prep costs, Geotab device installation and monitoring, and anticipated maintenance costs for the life of the lease). | • Vehicle • Admin expense • Payroll |
Monthly rate + cost/mile over 1000 miles / month + any AVL devices and maintenance as necessary | Single request driver responsibility certification response time of 2 business days, whether agency or onboard submission |
| Other | Fuel charges | Agencies are billed for accrued fuel transactions on leased monthly rental vehicles. | • Fuel | pump price / gallon | billing closed out by 15th of each month |
| Other | Tolls | Agencies are billed for accrued toll transactions on leased monthly rental vehicles. | • Toll | toll charge / occurrence | billing closed out by 15th of each month |
| Other | Motor pool | Daily rental charges (includes amortized vehicle acquisition and prep costs, Geotab device installation and monitoring, anticipated maintenance costs, and direct and indirect costs needed to make the vehicle ready for subsequent rental). | • Vehicle • Geotab device • Maintenance • Admin expense • Payroll |
Passenger, Compact $24.96 + $0.24/mile after 50 miles Passenger, Midsize $25.82 + $0.25/mile after 50 miles Passenger, Full Size $26.56 + $0.26/mile after 50 miles Passenger Minivan $33.31 + 0.31/mile after 50 miles 1/2 Ton Pickup $36.00 + 0.25/mile after 50 miles SUV, Small $29.35 + 0.24/mile after 50 miles Suv, Midsize $35.00 + 0.24/mile after 50 miles Suv, Large $36.00 + 0.25/mile after 50 miles | rental car cleaning and inspection TAT of 1 business day |
| Other | AFLEX | Flex Solar Asset Tracker installed + M5 FMIS Access † | • Hardware • Software |
- | Response time: 2 business days |
| Other | AFLEXNM5 | Flex Solar Asset Tracker installed without M5 FMIS Access† | • Hardware | AVL/GPS Monitoring $20.00 | Response time: 2 business days |
| Other | AFLEXS | Flex Solar Asset Tracker self-installed + M5 FMIS Access† | • Hardware • Software |
AVL/GPS Monitoring $18.20 M5 Access Charges $4.20 | Response time: 2 business days |
| Other | AFLXSNM5 | Flex Solar Asset Tracker installed without M5 FMIS Access† | • Hardware | AVL/GPS Monitoring $18.20 | Response time: 2 business days |
| Other | AGS | Geotab Device self-installed without M5 FMIS Access† | • Hardware | AVL/GPS Monitoring $22.00 | Response time: 2 business days |
| Other | AGSM | Geotab Device self-installed + M5 FMIS Access† | • Hardware • Software |
AVL/GPS Monitoring $22.00 M5 Access Charges $4.20 | Response time: 2 business days |
| Other | AGSP | Geotab Device self-installed without M5 FMIS Access + fenced parking† | • Hardware | AVL/GPS Monitoring $22.00 Fenced Parking $20.00 | Response time: 2 business days |
| Other | AGT | Geotab Device installed without M5 FMIS Access† | • Hardware | AVL/GPS Monitoring $22.00 | Response time: 2 business days |
| Other | AMA | Geotab Device installed + M5 FMIS Access† | • Hardware • Software |
AVL/GPS Monitoring $22.00 M5 Access Charges $4.20 | Response time: 2 business days |
Service Definitions
Service Rate Table
Service Rate Positions
Service Rate Methodologies
Service Rate Table
The following rate table lists all monthly or annual billed services as well as appropriated services. Includes name, rate details and rate.
Monthly Billed Services and Products
Annual Billed Service and Products
| Rate Methodology | Name | Description | Rate Cost Details | Rate | SLA |
|---|---|---|---|---|---|
| Appropriated | Financials | Cloud-based financial supply chain services software appropriated at a total of $8.1 million. Includes ability to procure, invoice, bill, collect and store financial data as well as maintenance and support. | • Oracle Oracle PS Financials • Mythics Oracle Cloud Infras • PS Expansion 2016-2023 • Visual Cobol License for PSFin • Oracle Virtual Box • Oracle Managed Cloud Services • Oracle EPM Cloud Software • Oracle- Oracle Environments-ACS Run & Maintain(CNV,UAT,T1T,T2T,T3T,T4T,T5T) • Oracle- Oracle Analytics Cloud (Data Dashboard) ACS Run & Maintain • Personnel |
Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Appropriated | State Data Center Facilities | Facilities maintenance and support services appropriated at a total of $6.7 million. Includes data center, warehouse, related utilities, uninterruptible power supply units, water towers, generators, etc. | • Tort Liab Insurance • Property Insurance • Gas Tulsa Server room • Annual Diesel Tank Inspection • Facilities repairs • FAC Maintence Agreement • Various Furniture, Equipment, & Accomodation • BOK ISD Bldng Bond Principal • BOK ISD Bldng Bond Interest • BOK ISD Bldng Bond Admin • Personnel |
Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Appropriated | Security | Safeguarding and protecting state data and applications appropriated at a total of $6.8 million. Includes cybersecurity operations, compliance checks, risk assessment, security review, etc. | • Security Operations equipment • Security software • Risk Assessment software • Compliance software • Cloud servers • Operation expense (cost of running investigations) • Personnel |
Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Appropriated | Service Desk | Technology support services appropriated at a total of $3.2 million. Includes email and phone support, chat support, support portal, ticketing system, call system, etc. | • Equipment • Cloud based ticketing system • Call Center system • IVR system • Chat software • Online support portal content management system • Maintenance support of systems • Cloud Storage • Personnel |
Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Appropriated | Microsoft 365 | Rate covers Microsoft 365 and is appropriated at a total of $13.7 million. Previously was a portion of the Essential Desk- Desk or Laptop rate. Includes Microsoft 365 licensing for the standard suite. | • SoftChoice Microsoft EA Office 365 | Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Appropriated | State Data Platform | Rate supports the platform and support of the state standard platform which enables data sharing, analytics and more. | • Big data platform including software licensing for Google | Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Appropriated | Plus Network–VPN Access | Ability to work as if you were in the office. | • License for Zscaler, a Virtual Private Network (VPN) tool | Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Appropriated | Device as a Service | End user support services appropriated at a total of $15.8 million. Includes PC support, Tech Cafes, computer orders and deployments, mobile device management, software installs and print support. | • Altris/Patch My PC • CMDB Staff Aug • Fleet • Miscellaneous Software • Miscellaneous Hardware • Motor Vehicle Liability Insurance • Travel Reimbursement • Workstation Staff Aug • Personnel |
Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Appropriated | Disaster Recovery | Business continuity services appropriated at a total of $18.1 million. Includes backup, recovery, failover site, network redundancy, and monitoring. | • Alias PRTG • Circuits DIA, Verizon, Cox • CyberVault • Infoblox Stratum Servers Sprt • ITOCC Misc • NTT VMWare • NTT/Dell Support TX1, DC • Staff Aug - DR • Tandum DR Software • Personnel |
Appropriated | Response time: 2 business day Resolve time: varies based on request scope |
| Pass thru | Pass Thru | Services and products delivered at cost with no need for maintenance, administrative, or other additional costs. Includes services directly from vendor such as cabling, check printing, online transactions, etc. | • Pass thru of services and products | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Professional Services | Legacy DR Support Services | Rate covers assistance with implementing a business continuity and maintaining legacy disaster support services to continue operations during major business and IT services disruptions. | • Professional services for cloud-readiness assessments, overall continuity planning, etc. | $110.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Unit | Plus- Oracle | One-time pass thru charge for Oracle licensing. | • Customer Support Identification for agency-specific Oracle products | $1.00 | Response time: 2 business day Resolve time: varies based on request scope |
| Other | Risk | Risk Management administers Oklahoma’s self-insurance programs and commercial insurance programs, with the exception of state employees group insurance, and strives to reduce costs associated with insurance and losses. | • Applicable policy cost | Varies *Based on deductible | Response time: 1 business day Resolve time: varies based on request scope |
