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Provider Update: December 17, 2019

To:  All ADvantage Case Management and ADvantage and SPPC Home Care Providers

Subject: EVV Location of Service Delivery Verification

The Medicaid Services Unit (MSU) is working with the Centers for Medicare and Medicaid Services (CMS), Oklahoma Health Care Authority (OHCA), and the Member and Provider communities to address compliance definitions for the Cures Act as they relate to Electronic Visit Verification (EVV).

The Cures Act mandates using EVV to collect the location of service delivery.

The location of service delivery may be collected by:

  1. Using the free AuthentiCare 2.0 Mobile App with GPS (Global Positioning System) location collection enabled to collect the service "check-in" and "check-out". The AuthentiCare 2.0 mobile app is available for download through the Google Play Store for Android devices and the Apple App Store for IOS devices.


  1. The member's landline touchtone phone by dialing the AuthentiCare interactive voice response system (IVR) for both check-in and check-out. A landline is a wired phone connected to a phone jack in the wall or fixed phone service through a cable company such as Cox, Comcast, AT&T, etc. The Member's cell phone or mobile device cannot be used to access the IVR system.

*A resource for low-cost landlines, Lifeline is a federal program offered by the FCC which provides discounts to low-income subscribers (Medicaid recipients will qualify). Members who already have a cell phone through this program will not be able to get a landline as well. For more information visit:

As EVV rules continue to evolve, MSU and/or OHCA may receive further clarification and will update the Provider community accordingly.

Please send any questions regarding the information above through the Harmony PQ chapter.

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