Provider Update: November 6, 2019
To: All ADvantage Providers
Subject: Provider Question Resolution Statuses
To assist providers in identifying the status of a provider question inquiry, the following table (see next page) describes/defines the various statuses.
Provider Question Resolution Statuses
|Resolution Status||Used By||Used When||Means to Provider|
|Pending||Harmony user submitting PQ||PQ is initially submitted||The PQ has not yet been touched by MSU|
|Forward for Review||MSU
|PQ has been assigned to the appropriate MSU resource||The PQ has been reas & assigned to MSU staff for resolution|
|In Progress||Assigned MSU staff||PQ is being worked by MSU assigned resource||The PQ is being worked by MSU staff. ** If response not received in 2 business days please see note on notes sub-tab of the PQ ticket for update on most recent actions to resolve PQ.|
|Management Review||MSU PQ Team||PQ has been forwarded to a member of the management team for a response||PQ has been forwarded to a member of the management team for a responce.|
|Provider Response Needed||Assigned MSU staff||PQ cannot be resolved without additional information from the provider||Additional information must be provided within one week or the PQ will be closed ** When adding additional information as requested, the Harmony user should add the information to the Additional Information Needed note on the Notes Sub-Tab of the PQ ticket to Resubmission on the PQ Sub-Tab|
|Resubmission||Harmony user that submitted PQ||Responding to a request for additional information ONLY||PQ has been resubmitted to the assigned MSU staff with updated information per request.|
|Complete||Assigned MSU staff||PQ ticket has been completed||PQ ticket has been completed and details of the resolution are give to the requestor|
Please send any questions regarding the information above through the Harmony PQ chapter.