Provider Update: October 7, 2019
To: All ADvantage Providers
Subject:New SPA Review Options for Provider Use Only
To enable easier identification of Case Managers' change requests to Members' services (also known as addendums) in Harmony, the following options have been added to the SPA Review dropdown menu (for providers only) for immediate use as follows:
End Service (Provider Use Only):
- Use this option on the Planned Services page when you want to request an authorized line be ended.
- The status will be updated to 'Service Ended' when your request has been processed by MSU.
New Request (Provider Use Only):
- Use this option on the Planned Services page when you add a new line to the service plan.
- The status will be updated when the request has been reviewed by MSU.
Use of these options will help to reduce turnaround times for plan reviews.
Thank you for your cooperation.
Please send any questions regarding the information above through the Harmony PQ chapter.