Provider update: July 14, 2020
To: All ADvantage Case Management and Home Care Providers
Subject: Fiserv AuthentiCare Provider Training
Date: July 14, 2020
Fiserv, in partnership with OKDHS ADvantage, is pleased to offer CM and HC Providers a data driven AuthentiCare training on Thursday July 30, 2020 from 9-10am. The training will be conducted using Go To Meeting for the visual component. The audio component will be conducted using the regular Fiserv bridge phone number.
Below are the details:
| Training: | OKDHS Provider Training |
| Date: | July 30, 2020 |
| Time: | 9:00 AM – 10:00 AM |
| Phone Number: | 1-833-266-3336 passcode 2988152# |
| Go To Meeting Link: | Register at: https://protect-us.mimecast.com/s/qJoMCERBAoH3w856UNEBDK?domain=urldefense.proofpoint.com After registering, you will receive a confirmation email containing information about joining the webinar and system requirements. Connection to the internet will be required to attend the visual component of this training. |
Training agenda:
| 1. | Login Access and Password Resets |
| 2. | How and When Provider Administrators Reset Passwords |
| 3. | Review of Dashboards and Billing Confirmation |
| 4. | Review of Claims Paid versus Claims that Remain in AuthentiCare (non-exported) |
| 5. | How Authorizations Get into AuthentiCare – How to Search for Authorizations |
Please submit a PQ through Harmony if there are any questions regarding the information above
