Skip to main content

Provider update: July 14, 2020

​To: All ADvantage Case Management and Home Care Providers                                  

Subject: Fiserv AuthentiCare Provider Training

Date: July 14, 2020

Fiserv, in partnership with OKDHS ADvantage, is pleased to offer CM and HC Providers a data driven AuthentiCare training on Thursday July 30, 2020 from 9-10am. The training will be conducted using Go To Meeting for the visual component. The audio component will be conducted using the regular Fiserv bridge phone number.

Below are the details:

Training: OKDHS Provider Training
Date: July 30, 2020
Time: 9:00 AM – 10:00 AM
Phone Number: 1-833-266-3336 passcode 2988152#
Go To Meeting Link: Register at:

After registering, you will receive a confirmation email containing information about joining the webinar and system requirements. Connection to the internet will be required to attend the visual component of this training.

Training agenda:

1.         Login Access and Password Resets
2.         How and When Provider Administrators Reset Passwords
3.         Review of Dashboards and Billing Confirmation
4.         Review of Claims Paid versus Claims that Remain in AuthentiCare (non-exported)
5.         How Authorizations Get into AuthentiCare – How to Search for Authorizations

Please submit a PQ through Harmony if there are any questions regarding the information above

Back to Top