Provider Update: February 10, 2020
To: All ADvantage CM, HC, AL, ADH and SPPC Providers
Subject: Member In-Person Surveys – NCI-AD
Oklahoma Department of Human Services-Aging Services is proud to partner with Oklahoma State University (OSU) to implement National Core Indicators - Aging and Disabilities (NCI-AD)™ in Oklahoma.
This survey will allow Oklahoma to hear the voices of our direct service recipients. It will also allow us to measure, track, and compare performance in our long-term services and supports.
Beginning May of 2020, NCI-AD trained surveyors from OSU will contact randomly selected Members to invite them to conduct an in-person interview. Involvement in the survey will be optional and any responses will be confidential. Services will not be impacted by participation in the survey.
Most demographic information will be obtained from our program systems (e.g. Harmony); therefore it is imperative to make sure all information is complete and correct for the Members you serve.
Additional information about this important work, and how you can help, is coming soon!
Please direct questions to Miranda Kieffer -email@example.com -405-522-0278.