Medicaid Service Update

To:  ADvantage Case Management Providers

Subject: ADvantage Member Case Reactivation Following Case Closure

Date:  November 23, 2022
 

To request reactivation of a Member’s ADvantage case following case closure, Case Managers should complete the Online Application for In Home Assistance found on the ADvantage webpage using the specific instructions below.

For question 3 – “What problems do you have right now that are causing you difficulty or what do you need assistance with?” – Please indicate/enter that this is a request to reactivate services and include the date the Member returned home if available (see image below for example).

• It is vital that the correct SSN and DOB is entered into the Online Application to ensure that it is attached to the correct Member’s case in Harmony.

The system has logic to know if this is a new application or reactivation request and will alert the appropriate staff to reopen the case in all systems.  A Reactivation Notice will be sent in Harmony once the case is fully reopened and services may be resumed.

Effective immediately, the instructions on the Job Sheet “ADv_CMAgency_Reactivation Request” should no longer be followed and the tool will be removed from the Library Site.

If you have any questions regarding the information provided above, please feel free to contact us via Harmony Provider Question.     

COMMUNITY LIVING, AGING AND PROTECTIVE SERVICES (CAP)
MEDICAID SERVICES UNIT (MSU)
ADvantage Administration | State Plan Care Unit | Medical Eligibility Services
Office: 918-933-4900 | CareLine: 800-435-4711