Provider Update - September 24, 2018
AuthentiCare Mobile Application Upgrade
Priority:High
The current AuthentiCare EVV mobile application will be upgraded, effective October 1, 2018. Due to security certificate update requirements the current version of the AuthentiCare mobile application will no longer work after September 30, 2018.
First Data, would like to host a brief training session for providers before the AuthentiCare® 2.0 mobile application is downloaded to help familiarize users with the features of the update. It will only be necessary to attend one of the sessions, although multiple will be offered. These will be a train-the-trainer sessions, so be sure that your agency trainers or administrators attend this training so they can then train your workers on the new version of the mobile app.
Training Details:
Session # 1:
Fri. Fri. 9/28/18, 9am – 10:30am CT:
Phone number for audio for this session is: 1-877-304-0076, passcode 9521921#
Session # 2:
Fri. Fri. 9/28/18, 3pm – 4:30pm CT:
Phone number for audio for this session is: 1-877-304-0076, passcode 9521921#
Session # 3:
Mon. Mon. 10/1/18, 9am – 10:30am CT:
Phone number for audio for this session is: 1-877-304-0076, passcode 9521921#
Session # 4:
Mon. Mon. 10/1/18, 3pm – 4:30pm CT:
Phone number for audio for this session is: 1-877-304-0076, passcode 9521921#
Additional Notes:
New Minimum Mobile Operating System Version:
In order to support the new AuthentiCare mobile release, the new minimum mobile operating system version is Android 4.4 and above and IOS 9.0 and above. Mobile users should update their minimum mobile operating system version ASAP. They do NOT have to wait for the new mobile application to be released to update their mobile operating system. This should be done ASAP. For iOS, version 9.0 is supported on iPhone 4s and above.
New Mobile Certificates:
Google has issued a staged deprecation of Symantec certificates. The current and new AuthentiCare mobile application utilizes Symantec certificates. The existing certificates will stop working in September 2018. The current mobile application will no longer work once the new certificates are deployed. The new mobile application will need to be downloaded and configured to support the update in certificates. Further communications will be forthcoming in conjunction with the new mobile application release.
