MEDIA ADVISORY: New Muskogee County Human Services Center opens to better serve Oklahoma families

Grand opening and ribbon cutting:

Oklahoma Human Services will celebrate the grand opening of its new Muskogee County Human Services Center with a ribbon cutting. The customer-facing facility will officially open its doors the day of the celebration, July 14, to serve Oklahoma families needing assistance with food benefits, child care subsidy, Child Support services and more.

Time, date and location of grand opening event:

10 a.m. on July 14 at 311 Court Street in Muskogee

Participants available for interviews:

• Dr. Deborah Shropshire, Secretary of Human Services and Oklahoma Human Services Director
• Local dignitaries

Quote from Dr. Shropshire:

“We are fully committed to serving families where they are and how they need us, and to offer the dignity and customer service all families deserve,” said Oklahoma Human Services Director Dr. Deborah Shropshire. “We are really excited to open this new location in Muskogee to deliver more robust services and further embed ourselves in the community.”

About Oklahoma Human Services’ Service First strategy:

In May of 2020, Oklahoma Human Services launched its Service First strategy, prioritizing the families it serves and its workforce over physical structures. Through this strategy, Oklahoma Human Services began trading its large and obsolete buildings, some with more than 30,000 square feet, in favor of three types of smaller, more strategically-located and thoughtfully-designed locations.

Under this plan, the agency will move away from a building ownership model to a leasing model, as well as strengthening its digital infrastructure to meet its customers where they are, which is mostly online. The agency expects that this phase of the Service First plan will significantly improve Oklahoma Human Service’s customer experience, all while meeting its business needs today and into the future.

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