OKLAHOMA CITY (Aug. 17, 2023) – Oklahoma Human Services is excited to announce new text notifications for customers who receive benefits through the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) and other assistance programs offered through the agency.

Launching tomorrow, Aug. 18, these text messages will come from 405-522-1672 or 405-521-1671 and will let customers know where they are in the application process for benefits and the next steps they need to take.

Possible process notifications customers could receive via text messages include:

• Renewal Due 
• Application/Renewal Received 
• Mid-Certification Verification Needed 
• Mid-Certification Verification Received 
• Mid-Certification Renewal Completed
• Benefit Approval

“We know the majority of our customers use their cell phones to apply for benefits or check the status of their cases, and these text messages will give them a snapshot into what step they are in the process,” said Deb Smith, Director of Adult and Family Services. “We’re excited for this additional opportunity to meet our customers where they are and increase critical communication about the status of their cases. Our hope is that this feature also allows them to receive information without waiting to talk to a specialist on the phone.”

Customers will receive one text message as they move to each application status and have the choice to “opt out” of the service at any time by texting STOP to 405-522-1672 or 405-521-1671. Similarly, customers can choose to opt back in by texting START to the same numbers.

Customers are still able to check the status of their cases online at https://okdhslive.org/ or by calling 405-522-5050. The web option at https://okdhslive.org/ is available 24 hours a day, seven days a week.

Oklahoma Human Services texts will never ask for personal information, such as social security numbers or bank account numbers. Additionally, the agency will never text or call you to notify you that your card has been “locked” or “placed on hold.” If customers receive a call or text from a number they don’t recognize asking for personal information, they should hang up and call 405-522-5050 to ask Oklahoma Human Services to verify the request. Do not to click on any links that may be included in suspicious text messages.

To learn additional tips to protect benefits, visit https://oklahoma.gov/okdhs/services/snap/snapprotect.html.

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About Oklahoma Human Services
Oklahoma Human Services offers help and hope to more than 1.5 million Oklahomans each year through a wide range of services and support that promote their safety, independence and wellbeing. Learn more at https://oklahoma.gov/okdhs.html and follow us on Facebook, Twitter, Instagram and YouTube.

High-resolution agency logos are available at https://oklahoma.gov/okdhs/library/okdhslogo/fullcolor.html.