New Lawton Human Services Center Opens to Better Serve Oklahoma Families

Oklahoma Human Services opens first of three locations under its Service First strategy

LAWTON, Okla. (Dec. 15, 2022) —Oklahoma Human Services will celebrate the grand opening of its new Lawton Human Services Center (10 SW 2nd St.) Dec. 16, from 10 a.m. to noon. The state’s largest agency will kick-off its opening with a ribbon cutting featuring Secretary of Human Services Justin Brown, regional dignitaries, and local community partners. The customer-facing facility will officially open its doors to serve Oklahoma families Tuesday, Dec. 20.

“Families in Lawton and throughout Oklahoma deserve a world-class customer service experience from our agency, and we are fully committed to providing it to them,” said Oklahoma Human Services Interim Director Samantha Galloway. “We are really excited to open this new location to deliver more robust services and further embed ourselves in the community.”

In May of 2020, Oklahoma Human Services launched its Service First strategy, prioritizing the families it serves and its workforce over physical structures. Through this strategy, Oklahoma Human Services began trading its large and obsolete buildings, some with more than 30,000 square feet, in favor of three types of smaller, more strategically-located and thoughtfully-designed locations.

Under this plan, the agency will move away from a building ownership model to a leasing model, as well as strengthening its digital infrastructure to meet its customers where they are, which is mostly online. The agency expects that this phase of the Service First plan will significantly improve Oklahoma Human Service’s customer experience all while meeting its business needs today and into the future.

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