DHS lecture explores the principles and techniques of building quality service.

Oklahoma City -- Delivering quality service helps build relationships that benefit both the service provider and the receiver.  That is the topic of the next installment in the Oklahoma Department of Human Services (DHS) Fall Lecture Series. It will be held Tuesday, September 23 from noon to 1 p.m. at the Oklahoma History Center, 800 Nazih Zuhdi Drive in Oklahoma City. 

“Quality Service” will be presented by Dr. Lee Manzer, and looks at the principles and techniques of establishing superior service in order to build better relationships.  It also emphasizes the need to create a long-term service culture.

Manzer is a professor of marketing at Oklahoma State University. He is a nationally-recognized expert on service implementation, and has presented hundreds of seminars for a variety of national organizations and associations.  Manzer is considered an excellent communicator and learning facilitator and has presented to organizations on such topics as storytelling as a leadership tool, relationships, enhancing attitudes and motivation, service quality, and goal setting.

The Practice and Policy Lecture Series has been developed to provide thought-provoking presentations on Oklahoma's emerging policy issues, trends and best practices. The series is sponsored by the DHS Office of Planning, Research and Statistics and the University of Oklahoma Center for Public Management with the goal of providing the best educational opportunities available in a forum that offers participants an opportunity to question, share and learn from each other. 

All lectures are free and open to the public. For more information contact the Office of Planning, Research and Statistics at (405) 521-3552 or visit the Practice and Policy Lecture Series website. 

###