COMMENT DUE DATE:
May 12, 2014
DATE:
April 30, 2014
Laura Brown, Adult and Family Services (405) 521-4396
Dena Thayer, OIRP Programs Administrator (405) 521-4326
RE:
APA WF 14-02
The proposed policy is Emergency . This proposal is subject to the Administrative Procedures Act
SUBJECT:CHAPTER 65. PUBLIC ASSISTANCE PROCEDURES
Subchapter 3. Eligibility for Benefits
OAC 340:65-3-6 [AMENDED]
(Reference WF 14-02)
SUMMARY:The proposed amendments to Chapter 65 Subchapter 3 amend the rule to: (1) add debit or electronic benefit transfer (EBT) card transaction restrictions to prevent use of cards containing federal or state funds in certain businesses per Section 4004 of the Middle Class Tax Relief and Job Creation Act of 2012, Section 608(a)(12) of Title 42 of the United States Code (42 U.S.C. § 608(a)(12)) and Section 241.4 of Title 56 of Oklahoma Statutes (56 O.S. § 241.4); (2) add client contact and assistance requirements prior to closing the State Supplemental Payment (SSP) or Temporary Assistance for Needy Families (TANF) benefit when notified benefits were expunged due to the client's failure to activate his or her debit card; (3) add reopening information; (4) reorganize information included in the Section for clarity; (5) add clarifying language regarding debit card and direct deposit routine procedures and issuance problem procedures; and (6) update terminology.
EMERGENCY APPROVAL:Emergency rulemaking approval is requested to comply with recently effective federal law and state statute changes regarding restrictions on the use of debit cards with state and federal funds used in designated, prohibited locations.
LEGAL AUTHORITY:Director of Human Services; O.S. 56 § 162; Public Law 112-96 § 4004 (42 U.S.C § 608(a)(12)); 7 U.S.C. § 2012; and 56 O.S. § 241.4.
Rule Impact Statement
To:Programs administrator
Office of Intergovernmental Relations and Policy
From:Jim Struby, Director
Adult and Family Services
Date:4/8/14
Re:CHAPTER 65. PUBLIC ASSISTANCE PROCEDURES
Subchapter 3. Eligibility for Benefits
OAC 340:65-3-6 [AMENDED]
(Reference WF 14-02)
Contact: Laura Brown (405) 521-4396
A.Brief description of the purpose of the proposed rule:
The proposed amendments to Chapter 65 Subchapter 3 amend the rule to: (1) add debit or electronic benefit transfer (EBT) card transaction restrictions to prevent use of cards containing federal or state funds in certain businesses per Section 4004 of the Middle Class Tax Relief and Job Creation Act of 2012, Section 608(a)(12) of Title 42 of the United States Code (42 U.S.C. § 608(a)(12)) and Section 241.4 of Title 56 of Oklahoma Statutes (56 O.S. § 241.4); (2) add client contact and assistance requirements prior to closing the State Supplemental Payment (SSP) or Temporary Assistance for Needy Families (TANF) benefit when notified benefits were expunged due to the client's failure to activate his or her debit card; (3) add reopening information; (4) reorganize information included in the Section for clarity; (5) add clarifying language regarding debit card and direct deposit routine procedures and issuance problem procedures; and (6) update terminology.
Strategic Plan Impact.
The proposed rules achieve the Oklahoma Department of Human Services (DHS) goals by supporting the DHS mission to maintain a culture of accountability, including fiscal integrity, at all DHS levels.
Substantive changes.
Oklahoma Administrative Code (OAC) 340:65-3-6 is amended to: (1) add debit or EBT card transaction restrictions to prevent use of cards containing federal or state funds in certain business locations per 42 U.S.C § 608(a)(12); and 56 O.S. § 241.4; (2) add client contact and assistance requirements prior to benefit closure when SSP or TANF benefits are expunged due to non-pinning of the Oklahoma MasterCard debit card and reopening information; (3) reorganize information in the Section for clarity; (4) add clarifying language regarding debit card and direct deposit routine procedures and issuance problem procedures; and (5) update terminology.
Reasons.
The proposed revisions to OAC 340:65-3-6 are made in conjunction with required changes being made to TANF rules per OAC 340:10, which in addition to rules in this Chapter, comprise the TANF State Plan to comply with federal law and state statute.DHS Financial Services recently developed an automatic method to notify staff when debit card funds expunge due to the client's failure to activate his or her debit card.In order to help clients access benefits and close SSP and TANF benefits for those who do not want to receive benefits, client notification and assistance requirements prior to benefit closure and reopening benefits information are added to the rule.
Repercussions.
OAC 340:65-3-6 contains the payment method rule for TANF and SSP.Failure to implement the proposed rule in conjunction with the mandated TANF rule changes, may reduce SSP and TANF recipients' and DHS staff awareness of the new restrictions on the use of DHS issued funds.This may lead recipients to continue using funds in prohibited locations thereby continuing to put themselves and their families at greater financial insecurity and result in a TANF funding penalty.
Legal authority.Director of Human Services; O.S. 56 § 162; Public Law 112-96 § 4004 (42 U.S.C § 608(a)(12)); 7 U.S.C. § 2012; and 56 O.S. § 241.4.
Emergency rulemaking approval is requested.
Emergency rulemaking approval is requested to comply with recently effective federal law and state statute changes regarding restrictions on the use of debit cards with state and federal funds used in designated, prohibited locations.
B.A description of the classes of persons who most likely will be affected by the proposed rule, including classes that will bear the costs of the proposed rule, and any information on cost impacts received by the Agency from any private or public entities:The classes of persons most likely affected by the proposed rule are TANF and SSP applicants and recipients and DHS staff.The affected classes of persons bear no costs associated with implementation of the rule.
C.A description of the classes of persons who will benefit from the proposed rule:The classes of persons who may benefit from the proposed rule are taxpayers opposed to government benefits being used in liquor stores, casinos, gaming establishments, retail establishments providing adult oriented entertainment, or retail establishments whose primary business is selling tobacco products.TANF and SSP recipients and DHS staff will benefit from clarifying debit card and direct deposit procedures.
D.A description of the probable economic impact of the proposed rule upon the affected classes of persons or political subdivisions, including a listing of all fee changes and, whenever possible, a separate justification for each fee change: The proposed rule does not have an economic impact on the affected classes.
E.The probable costs and benefits to the Agency and to any other agency of the implementation and enforcement of the proposed rule, the source of revenue to be used for implementation and enforcement of the proposed rule and any anticipated effect on state revenues, including a projected net loss or gain in such revenues if it can be projected by the Agency:The probable DHS cost includes the cost of printing and distributing the rule, estimated to be less than $20 and mailing costs associated with client notification.Failure to comply with federal law may result in a 5 percent reduction in TANF funding.
F.A determination whether implementation of the proposed rule will have an impact on any political subdivisions or require their cooperation in implementing or enforcing the rule: The proposed rule does not have an economic impact on any political subdivision, nor will the cooperation of any political subdivision be required in implementation or enforcement of the rule.
G.A determination whether implementation of the proposed rule will have an adverse economic effect on small business as provided by the Oklahoma Small Business Regulatory Flexibility Act: Small businesses, such as casinos and liquor stores, may experience some minimal revenue loss if SSP and TANF recipients were using DHS issued funds at their businesses and stop doing so.
H.An explanation of the measures the Agency has taken to minimize compliance costs and a determination whether there are less costly or nonregulatory methods or less intrusive methods for achieving the purpose of the proposed rule: There are no less costly or nonregulatory methods or less intrusive methods for achieving the purpose of the proposed rule.
I.A determination of the effect of the proposed rule on the public health, safety, and environment and, if the proposed rule is designed to reduce significant risks to the public health, safety, and environment, an explanation of the nature of the risk and to what extent the proposed rule will reduce the risk: Implementation of the proposed EBT transaction restriction rule will have no effect on public health, safety, or environment risks if the adult recipient has not spent TANF or SSP funds in designated prohibited businesses.Implementation of the proposed rule may reduce risks to the public health, safety, and environment of TANF families and SSP recipients if the adult recipient spends funds for basic needs instead of for products or services in designated prohibited businesses.Implementation of the client notification and assistance requirement rule after benefits are expunged may help clients access benefits to which they are entitled, thereby increasing their health and safety.
J.A determination of any detrimental effect on the public health, safety, and environment if the proposed rule is not implemented: Failing to approve the proposed EBT transaction restriction rule may reduce TANF and SSP recipients' and DHS staff awareness of the new restrictions on use of DHS issued funds.This may lead recipients to continue using funds in prohibited locations, thereby continuing to put themselves and their families at greater financial insecurity.Clients who fail to pin their debit cards do not have access to their benefits.If the proposed rule increasing client notification and assistance is not implemented, clients needing additional assistance to access benefits may not receive needed assistance.
K.The date the rule impact statement was prepared and, if modified, the date modified: Prepared 4/8/14; modified 4/22/2014
SUBCHAPTER 3. ELIGIBILITY FOR BENEFITS
340:65-3-6. Payment method for Temporary Assistance for Needy Families (TANF) and State Supplemental Payment (SSP) benefits
Revised 6-1-11 7-1-14
(a) Payment method choices.When an applicant applies for Temporary Assistance for Needy Families (TANF) The Oklahoma Department of Human Services (DHS) issues TANF and or State Supplemental Payment (SSP) benefits, the worker advises the applicant that these benefits are issued through a contractor on a an Oklahoma MasterCard debit card or by direct deposit.DHS initially issues the benefit on a debit card.¢ 1
(1) After the first benefit issues, the recipient may continue to receive benefits by debit card or change the payment method to direct deposit.
(2) The recipient may switch between direct deposit and debit card as needed.
(b) Debit card procedures.Debit card procedures are listed in (1) through (7) of this paragraph.
(1) When Unless the applicant was previously issued a debit card has not previously been issued to the applicant, it is issued when benefits are placed in to the applicant after the application is placed in application status or after benefits are approved.¢ 2
(A) When a A debit card has previously been issued to issues after the application is placed in application status when the applicant, a new one is not sent was previously issued a client number.It is activated once benefits are approved.¢ 3DHS assigns a client number to a person after he or she is approved for a DHS benefit or when the person has an open child support case with DHS Child Support Services (CSS).¢ 2
(B) When the applicant does not have a client number, the debit card issues after the worker certifies the TANF or SSP benefit.
(C) DHS does not issue a debit card to an applicant when he or she was previously issued a debit card.When the applicant states he or she no longer has the debit card, the applicant must call 1-888-401-9843, the contractor's customer service telephone number, to obtain a replacement card.
(2) Once the client applicant receives the debit card, he or she must call the customer service telephone number located on the back of the debit card to activate the card and choose a personal identification number (PIN). ¢ 4
(3) Initial and replacement debit cards are mailed to the applicant or recipient's mailing address along with information regarding:¢ 3
(A) the customer service telephone number the applicant must call to activate the debit card or to report a lost or stolen card;
(B) how to make purchases using the debit card or get cash from participating automated teller machine (ATM) locations;
(C) free services, including two free ATM withdrawals per calendar month from the Bank of Oklahoma and Transfund banking locations, and fees;
(D) how to request an alternate cardholder or switch to direct deposit; and
(E) the website address where the applicant may access his or her account balance and transaction information.
(4) The recipient is eligible for a free replacement card once every 12 months upon request.The recipient is charged a fee when he or she requests a replacement card more than once every 12 months.The debit card expires every three years and a free replacement is sent to recipients with open benefits.
(3)(5) The client recipient may choose another person to be a secondary cardholder for the benefits.When there is a substitute payee for the TANF benefit per Oklahoma Administrative Code (OAC) 340:65-5-66, the substitute payee is the secondary cardholder.
(A) The recipient and the secondary cardholder must complete and sign a Secondary Cardholder Request form and return it to the address listed on the form before a debit card is issued to the secondary cardholder.
(B) The client must either contact recipient obtains the Secondary Cardholder Request form by contacting the customer service telephone number located on the back of the debit card to request this or download downloading the alternate cardholder request form from www.eppicard.com.The client and the secondary cardholder must complete and sign the form and return it to the address on the form before a debit card is issued to the secondary cardholder.¢ 4
(C) After the secondary cardholder receives the debit card, he or she must choose a PIN number before accessing to access benefits.
(4)(6) When the client recipient advises the Oklahoma Department of Human Services (OKDHS) (DHS) staff that he or she never did not received the debit card, the worker checks to see if it was returned as undeliverable the recipient's address changed.If the address changed, the worker updates the system with the correct address.The recipient must call the customer service telephone number to request a replacement card.¢ 5
(5)There are certain fees a client may be charged when using a debit card.A list of fees may be found at www.eppicard.com.The client is sent information about fees when a debit card is first issued.The client may access account and transaction information online at www.eppicard.com free of charge at any time.
(6)(7) If When the client recipient fails or refuses to activate his or her debit card within 90 calendar days, the benefits are expunged from the debit card and the contractor returns any funds loaded on a debit card returned to OKDHS DHS.
(A) Upon notification of expunged benefits, the worker contacts the recipient to offer assistance in pinning the debit card.
(i) When the worker is unable to reach the recipient by telephone, the worker sends Form 08AD092E, Client Contact and Information Request, and gives the recipient 10 calendar days to contact the worker.
(ii) When the worker is able to talk to the recipient, the worker determines why the recipient did not pin the debit card and offers assistance.The worker advises the recipient to pin the debit card within 10 calendar days and let the worker know when it is pinned so he or she can restore expunged benefits to the debit card.If the client does not contact the worker within 10 calendar days to reissue the expunged benefits, the worker sends Form 08AD092E and gives the client 10 calendar days to respond.
(B) These The funds may be reloaded on the client's recipient's debit card if he or she pins the debit card and requests from OKDHS DHS reissuance within 365 calendar days of the issuance date of issuance.¢ 6
(A)(C) For SSP, when When the client recipient fails or refuses to pin the debit card within 90 10 calendar days and attempts have been made to urge the client to do so of issuing Form 08AD092E, the worker closes the TANF or SSP benefit due to non-cooperation.¢ 7When the:
(i) TANF benefit closes due to non-cooperation, the assistance unit's SoonerCare (Medicaid) benefit closes.When the recipient wants to continue to receive SoonerCare (Medicaid) benefits, he or she must reapply through the Oklahoma Health Care Authority's online enrollment system; ¢ 8 and
(ii) SSP benefit closes due to non-cooperation, the recipient's SoonerCare (Medicaid) benefit remains open.
(B)(D) For The recipient's TANF, the worker does not close the or SSP benefit may be reopened when the client fails to pin recipient pins the debit card and notifies the worker within 90 30 calendar days of closure.
(c) Electronic benefit transfer (EBT) transaction restrictions.Electronic benefit transfer transaction means the use of a credit or debit card service, automated teller machine, point-of-sale terminal, or access to an online system for the withdrawal of funds or the processing of a payment for merchandise or service.Per Section 4004 of the Middle Class Tax Relief and Job Creation Act of 2012, Section 608(a) of Title 42 of the United States Code (42 U.S.C. § 608(a)(12)), and Section 241.4 of Title 56 of Oklahoma Statutes, no debit or EBT card containing state or federal funds from programs including, but not limited to, TANF may be used in any transaction in any: ¢ 9
(1) liquor store.The term liquor store means any establishment that sells exclusively or primarily intoxicating liquor.The term does not include a grocery store that sells both intoxicating liquor and groceries, including staple foods per Section 3(r) of the Food and Nutrition Act;
(2) casino, gambling casino, or gaming establishment except for:
(A) a grocery store that sells groceries, including staple foods per 7 U.S.C. § 2012, and also offers, or is located within the same building or complex as an establishment offering casino, gambling, or gaming activities; or
(B) any other establishment offering casino, gambling, or gaming activities incidental to the principal purpose of the business;
(3) retail establishment that provides adult-oriented entertainment in which performers disrobe or perform in an unclothed state for entertainment; or
(4) retail establishment whose principal business is that of selling cigarettes, cigars, or tobacco products.
(b)(d) Direct deposit procedures.Direct deposit procedures are listed in (1) through (7) of this paragraph.
(1) When the client recipient prefers to receive benefits through direct deposit, he or she must call the contractor's call center telephone number to request direct deposit. ¢ 4The contractor's staff mails or faxes a direct deposit form to the client to complete and return before benefits are issued by direct deposit.The client may also obtain a direct deposit form by accessing www.eppicard.com and downloading it.
(1) The client must complete and sign the direct deposit form, provide a voided check or a savings account deposit slip, and return them to the address on the form.¢ 810
(A) To obtain the direct deposit form, the recipient calls the customer service telephone number located on the back of the debit card, downloads a direct deposit form from the www.eppicard.com website, or obtains one from the worker.¢ 4
(2)(B)Once After receiving the completed form is completed and confirming account information confirmed, the contractor has five working business days to enter direct deposit information in the system.
(3)(C) Benefits are changed to direct deposit for the next payment due after direct deposit information is entered in the system.
(4)(D) Funds cannot be transferred from a debit card to direct deposit.
(c)(d) Benefit issuance.The client's After the initial issuance, the recipient's cash benefit is deposited in the client's recipient's checking or savings account on the first banking day of each month or loaded on the client's recipient's debit card on the first day of each month.
(1) The funds are available for withdrawal after deposit.
(2) After the monthly benefit is deposited in the client'srecipient'saccount or loaded on the debit card, OKDHS DHS is not responsible if someone other than the payee withdraws the funds.Banking regulations govern withdrawals.
(3) Clients Recipients are encouraged to be prudent about giving withdrawal privileges or debit card access to other people.
(d) The client may switch from direct deposit to the debit card or from the debit card to direct deposit by calling the contractor's call center to request the change and following directions given by the contractor's staff.
(e) Issuance problem procedures.When problems occur with direct deposit or debit card deposits, procedures for dealing with these problems are detailed listed in (1) through (5) of this subsection.
(1) When direct deposit cannot be accomplished for a the recipient provides incorrect account information, the TANF or SSP benefit cannot be deposited in the client's bank account,.the The contractor's staff attempts to contact the client recipient to obtain current banking information.When the client recipient fails to provide current information or five calendar days elapse lapse without contact, the contractor converts the payment method to a debit card.If the client wishes to receive direct deposit again, the client The recipient must complete a new direct deposit form and provide current account information before another attempt is made to issue benefits through direct deposit.
(2) If When a client reports that a deposit was is not made to his or her the recipient's direct deposit account or loaded on the debit card, the client recipient reports this must report the problem to the contractor's call center customer service telephone number.The contractor handles any communication with banking institutions or MasterCard and then contacts the client recipient regarding resolution.
(3) Payments may be made by direct deposit or debit card after the death of the payee.When the recipient dies while receiving benefits, questions may arise concerning unspent funds in the recipient's bank account or on his or her debit card.
(A) When a payment is made after the death of the payee for which the payee the client is not eligible for a payment made after death to the recipient's debit card or bank account, an overpayment may be established against the estate.
(i) DHS notifies the debit card contractor to expunge the funds from the debit card, when possible.¢ 911
(ii) Payments made by direct deposit, cannot be expunged or retrieved.
(B) If When there are unused benefits on the debit card at the time of death for which the client recipient was entitled and someone contacts OKDHS DHS to request these benefits, he or she is advised to contact the customer service number located on the back of the client's recipient's debit card for assistance.When unused funds remain in a bank account, the person must contact the financial institution to request the funds.¢ 4
(4) When a the recipient's cash benefit is closed closes, the closure action automatically closes out direct deposit or debit card payments unless the client's cash benefit reopens.
(A) When the client's cash benefit is closed due to transfer of eligibility to another TANF or SSP case, direct deposit or debit card deposit the payment method is automatically transferred to the new case provided the client number of the payee in the closed and new case is the same.¢ 2
(B) When the client's recipient's cash benefit is closed and closes and he or she later reapplies and is approved with the same client number, the previously chosen payment method is used to issue the cash benefit.The client recipient must call the contractor's call center customer service telephone number to change the payment method or to update bank account information.
(5) When the payee for the cash benefit changes for any reason, he or she the new payee is assigned a new client number and a debit card is issued if unless one has not was previously been issued for the new client number to him or her.
(A) The client must call the contractor's call center to set up direct deposit if he or she prefers that payment method.¢ 4The new payee is considered an applicant.Refer to (a) and (b) of this Section regarding payment methods and initial payments.
(B) The new payee does not have access to benefits issued prior to the payee change.
INSTRUCTIONS TO STAFF 340:65-3-6
Revised 6-1-11 7-1-14
1.(a) When the person receiving State Supplemental Payment (SSP) benefits is under 18 years of age and has with a legal or parent as the natural guardian or is an adult with a legal guardian, the worker codes the case to show that the parent or guardian is the payee instead of the child.This allows the debit card to issue in the name of the legal or natural guardian.In order to do this To properly code the case, the worker must choose in clicks on the Household tab of in the Family Assistance/Client Services (FACS) Interview Notebook and chooses:
(1) "applicant or recipient with guardian, conservator, or substitute payee" in the "relationship to payee" field for the child;
(2) "applicant, recipient payee, or head of household" in the "relationship to payee" field for the parent or guardian; and
(3) "income/resources are not considered for benefit computation" in the "status" field for the parent or guardian.
(b) When the person coded as the payee is a minor on the Temporary Assistance for Needy Families (TANF) benefits is a minor, the minor must be shown is coded as payee for the benefits so in order to track minor's lifetime TANF receipt limit of 60 months receipt of TANF can be tracked.When there is a substitute payee, the worker enters in the FACS Interview Notebook Case Information tab the name of the substitute payee in the "guardian, substitute payee, conservator, authorized representative, other" field and "substitute payee" in the "responsible person, or extra address" field of the FACS Interview Notebook Case Information tab.The substitute payee is the secondary cardholder for the TANF benefits.
2.(a) When the client has never been issued a debit card but has been issued a client number because of previous receipt of TANF, SSP, or another Oklahoma Department of Human Services (OKDHS) benefit, a debit card is mailed when benefits are in application status.
(1) The Oklahoma Department of Human Services (DHS) uses the client number is as the primary unique identifier used for case numbers assigned by OKDHS number assignment.This includes case numbers assigned for TANF, SSP, and child support payments issued by the Oklahoma DHS Child Support Services (OCSS)(CCS).
(2)(1) The client number may also be called the Client ID (CID), Department Client Number (DCN), or the Recipient ID (RID).If more than one client number is issued for the same person, the worker opens a Remedy ticket to the Family Support Services Division (FSSD) Help Desk to request help in collapsing the numbers to one client number.
(3)(2) The worker checks whether the client number is the same on each case to ensure the client number matches by entering CMC space case number.The client number is also or by looking at the client number on the first page of the person's EF screen for each case number.
(3) When more than one client number was issued for the same person, the worker opens a Remedy ticket to request help in collapsing the numbers into one client number.
(b) When the applicant has never received benefits before, a client number is not assigned until after benefits are certified.
(c) When Included with the debit card is mailed to the client, the contractor, Affiliated Computer Services (ACS), also includes are three other collateral documents that are produced by ACS the contractor.These forms may be viewed online at www.eppicard.com.They The forms are:
(1) Form ACS-OK-103, "Oklahoma MasterCard Card Terms of Use";
(2) Form ACS-OK-M01 ACL-OK-02, "Enjoy the Benefits of Your New Oklahoma Debit MasterCard,"; and
(3) Form ACS-OK-104 ACC-OK-02, "Your Oklahoma Debit MasterCard Card."These forms may be viewed online at www.eppicard.com.
3.(a) If the client no longer has the previously issued debit card, he or she must call ACS Customer Call Center to request a new card at 1-888-401-9843.
(b) The client may receive one free replacement card per calendar year every 12 months, when requested.If the free replacement has already been issued, the client is charged for the card replacement.
(c) The debit card expires every three years.When benefits are active at expiration, a free replacement card is sent.
The worker may read and print debit card information from Financial Services Electronic Payment Systems (EPS) job function page or at www.eppicard.com.
4.The ACS Customer Call Center number is 1-888-401-9843.The Secondary Cardholder Request form is available for printing on the Infonet under the Financial Services EPS job function page.
5.(a) The worker checks to see if a debit card returned by entering BN space the case number.If there is When the BN1 screen shows an "EW" in the "benefit" field and the "type issuance" field shows "CR," this means that the client's debit card and payment were returned to OKDHS DHS or the money was expunged from the debit card.
(b) If the card was returned and the client's address has changed, the worker updates the client's address.This action causes the debit card to be reissued to the new address.
(c) If the address has not changed, the client must call ACS to report a lost or stolen card.ACS must then reissue the debit card.There is no fee for issuing a replacement card when the recipient did not activate and pin the initial card.
6.After the client recipient pins his or her debit card, the worker contacts FSSD the Adult and Family Services (AFS) Help Desk or Temporary Assistance for Needy Families (TANF) Section staff by e-mail or EPS staff to request that benefits be reloaded on the client's recipient's debit card.The worker documents in FACS Case Notes why the client recipient's reason states he or she did for not pin pinning the debit card.
7.This For SSP, closing the recipient's benefit when he or she does not plan to access the benefits, reduces the amount of unused issued benefits OKDHS DHS must count toward its obligation to comply with a federal mandate not to decrease funds spent on the program each year.
8.The online enrollment system does not allow the recipient to apply for SoonerCare (Medicaid) benefits until after the effective date of the TANF closure.
9.Refer to Oklahoma Administrative Code (OAC) 340:10-3-57(h) for TANF client penalties.Section 241.4 of Title 56 of Oklahoma Statutes does not require assessment of client penalties for recipients receiving SSP.
810.When the client's recipient's name is not on the voided check or deposit slip, he or she must include proof of identity and a statement authorizing funds to be deposited into someone else's account.If When the voided check or deposit slip provided is for a company account, a person's name must be listed in the second address box.
911.The worker codes the case to show the client's recipient's date of death.The This causes the system then to automatically statuses status the cardholder as deceased and deactivate the recipient's debit card.This allows the Finance Division The Electronic Payment Systems (EPS) Unit is then able to formally request ACS expunge the contractor return any money left in the debit card account that was issued after the client's recipient's death and return it to OKDHS DHS.An overpayment is not written even if The EPS Unit does not write an overpayment when it is not possible to expunge the benefit.
