COMMENT DUE DATE:
December 21, 2018
December 12, 2018
Laura Brown AFS 405-521-4396
Dena Thayer, Programs Administrator 405-521-4326
Nancy Kelly, Policy Specialist 405-522-6703
The proposed policy is Non-APA . This proposal is not subject to Administrative Procedures Act
It is important that you provide your comments regarding the draft copy of policy by the comment due date.Comments are directed to STO.LegalServices.Policy@okdhs.org.These changes are amendments to Instructions to Staff (ITS).
SUBJECT:CHAPTER 65. PUBLIC ASSISTANCE PROCEDURES
Subchapter 1. General Procedures
Subchapter 3. Eligibility for Benefits
340:65-1-3 Instructions to staff are revised to: (1) remove outdated information regarding physical case records; (2) add a reminder to staff to provide a paper or electronic copy of the application or renewal to the client when requested; (3) update case transfer procedures; (4) update terminology; and (5) simplify and clarify language.
340:65-3-2 Instructions to staff are revised to: (1) add when a minor may be the payee on a State Supplemental Payment (SSP); and (2) update coding instructions when the SSP payee is a minor or adult in need of a guardian or substitute payee.
340:65-3-4 Instructions to staff are revised to: (1) add information regarding G3 messages and the prisoner's (PRS) and date of death (DOD) data exchange screens; (2) add hyperlinks to Quest articles for information regarding several data exchange screens; (3) update alien registration card information; and (4) add rule citation.
340:65-3-6 Instructions to staff are revised to: (1) add when a minor may be the payee on a State Supplemental Payment (SSP); (2) update coding instructions when the SSP payee is a minor or adult in need of a guardian or substitute payee; (3) update information regarding how clients obtain and activate companion debit cards and place fundson the companion card; (4) add information regarding how clients set up bank transfers or place all or part of their cash assistance payment in a bank account; (5) remove information regarding a direct deposit form.
340:65-3-6.1 Instructions to staff is revised to: (1) reorganize electronic benefit transfer (EBT) information for better readability; (2) update the training videos used to train clients on proper usage of their EBT cards; (3) add information regarding how initial EBT cards containing Supplemental Nutrition Assistance Program (SNAP) food benefits are now printed; (4) explain when an EBT card is considered an initial card; (5) explain how staff request card printing assistance from Finance and Administration Electronic Payment Systems (EPS) staff; (6) update procedures used to issue EBT cards for authorized representatives; (7) update information regarding how clients request EBT replacement cards containing SNAP food benefits and the length of time it takes for clients to receive EBT replacement cards; (8) add instructions regarding when to request EPS staff help to replace anEBT card containing SNAP food benefits; (9) add instructions for granting a new payee access to the current food benefit account balance; (10)add instructions regarding how to change the authorized representative on a case and the need to first deactivate the old authorized representative; (11) add information regarding when food benefits are expunged from a client's EBT account balance; (12) update information regarding staff actions when a client plans to move out of state; (13) add additional duties EBT specialists with read only privileges may perform;(14) update EBT card ordering procedures; (15) update terminology; and (16) add policy citations.340:65-3-9 Instructions to staff are revised to add additional policy citations for SNAP age requirements.