• What do I do if the testing system won't display or is blocked?

Consult with your IT staff to make sure the URL’s you need to access are approved and that firewall filters list these as “trusted sites”.

More information on this is available in the System Requirements and Recommendations.

• Can we administer tests on a wireless internet connection?

Technically, yes. However, due to the fluctuating signal strength, we recommend that you avoid using Wi-Fi for testing.

• I have not received my welcome email and I ordered more than two days ago. What do I do?

Check your spam folder in your email for emails from cttc@careertech.ok.gov or fargo.okcareertech.org. If you cannot locate emails from either of these domains, please contact the CTTC at 405-743-5407 or 405-743-5160 or cttc@careertech.ok.gov.

• I am trying to download the student test tickets and it's not working.

Chances are, your browser is set to block pop-up windows. The steps to correct this depend on the browser you are using. Please refer to the appropriate document.

Internet Explorer      Mozilla Firefox

• I have a student on an IEP who needs extra time to take the test.

Assessments are not timed. However, you will need to work with your IT staff to make sure network security settings will permit a connection to a website without activity for the amount of time the student will need for testing.

• I have a student on an IEP who needs the assessment read out loud. Is this allowed?

We have a text-to-speech option for students who need a reading accommodation. To request test tickets with this accommodation, please email the number of students who need the accommodation to cttc@careertech.ok.gov within 7 business days of placing the order online. Text-to-speech must be scheduled with specific test tickets. We will upload test tickets scheduled with this accommodation separately from the other tickets.

• I have a student with an IEP specifying the student must have a person read the assessment questions and choices to the student. What are the policies regarding this accommodation?

Site administrators must request a Reader Testing Agreement by emailing cttc@careertech.ok.gov. The agreement must be completed, signed, and emailed back to cttc@careertech.ok.gov prior to testing taking place.

• My login information is not working. What do I do?

1. Always make sure you are trying to login to the correct site by using links through our website.
   
   
2. Make sure you are entering your username and password correctly and that you are using the correct login for the system you are trying to access. Remember: Login information is case-specific.
   
   
3. Use the “Hint Table” below to make sure you are using the correct login for the system you are trying to access.

• The student has logged in but there are no tests available.

This could be a couple of things: The student’s testing schedule has expired or the student has already accessed the assessment. Contact the CTTC for assistance at (405)743-5407 or (405) 743-5160 or cttc@careertech.ok.gov.

• When students are testing, is there any way to make the font larger?

Yes, font size can be modified by clicking on the “A” icon in the upper right corner of the assessment screen, as shown in the graphic below.