Powering Oklahoma’s data-driven results
By Carissa Terry
Over the past 18 months, the Office of Management and Enterprise Services has invested strategically in growing the state’s data strategy through a partnership with Google to establish innovative master data management and analytics capabilities.
The OMES Enterprise Program Management Office and the Data Services team worked in partnership with Google to support over six agencies in their goal of turning raw data into actionable insights. The insights help inform state leaders on how best to tackle some of our biggest challenges — from the COVID-19 pandemic to citizen services.
When Oklahoma Chief Information Officer, Jerry Moore, laid out the goals for our data strategy, senior leaders knew they would need more than a handful of database developers and the antiquated technology the state was reliant on to help meet the mark.
Prior to the creation of the OMES Data Services team, the state’s capabilities were minimal. Previously, the data generated typically didn’t provide meaningful information to learn how best to serve Oklahomans and meet them where they are at with the state services they consume.
Enter the EPMO and the Data Services team, and a newly forged partnership with Google. By implementing the tech giant’s Google Cloud Platform infrastructure, the state was able to rapidly create data-sharing functionality that will eventually enable state employees to share information and efficiencies across agencies.
Downstream, citizen experience with the state will be streamlined and optimized as agencies will be able to paint a comprehensive picture of the people they are serving and customize their interactions accordingly.
For customers, the real magic comes from the GCP DASH – a data sharing application – and its features. DASH provides state employees with self-service analytics, including the ability to request data from other agencies to ensure no opportunity to improve services is missed, all with world-class security. DASH also includes drill-down capabilities for detailed analysis of the citizen landscape. The prescriptive analytics that are generated with increased use of the application supports the state in answering what should be done now that we have more information at our fingertips than ever before.
Results + Future Plans
To address the pressing need of implementing the data platform and DASH as quickly as possible, the EPMO team proposed project plans that were suitable for a quick but structured deployment. The project plans are categorized as strategic and tactical and use an agile approach.
Through constant communication and incremental development, OMES rolled DASH out to six agencies with plans to onboard dozens more with the goal of increasing collaboration with the platform.
To date, the customer experience has been dramatically improved with a 19% increase in efficiency while also providing enhanced productivity and decreased technical debt.
The platform unified 23 petabytes of data, resulting in greater resiliency and the ability to use machine learning and artificial intelligence to tailor data analytics.
The updates exponentially increased the ability for agencies to make data-driven decisions backed by quality data. The platform provided numerous dashboards, giving customers an instant visual into their metrics.
In FY 22, Data Services and the EPMO have 15 projects planned across various cabinets. Efforts with Google and stakeholders to standardize analytics, reporting and data archiving tools are ongoing.
The teams remain focused on enabling agencies to develop a personalized experience with every citizen by developing data models of our financials, assets and more that will unlock the state’s potential to leverage data to solve problems.
Data Services program area by the numbers:
- 15 active projects totaling more than $580,000.
- 8 completed projects with 100% budget execution rate.
For more information on our data services portfolio performance, visit our Performance Improvement Graph website.