Skip to main content

Attention:

If you applied for or received your initial OMMA business license before August 30, 2019, and your renewal application has been rejected for failure to meet the 2-year/5-year residency requirements, please submit your application. 

New Licensing Software Coming Soon

The OMMA will be switching to a new licensing software, Thentia, on Tuesday, Jan. 18, 2022.

We are not accepting patient or business renewals or new applications until the new system launches on Tuesday, Jan. 18.

  • If you completed and submitted to OMMA a pending application in the old system, we will be able to review it beginning January 18th.
  • If your application in the old system was incomplete and not submitted to OMMA, the information was lost and will not migrate to the new system. You'll need to start over on Jan. 18.

Data from current licensees and completed applications is migrating to the new licensing portal. The previous licensing portal (Complia) will be in a view-only mode starting Friday, Jan. 14.

OMMA Verify is still functional.

Please note:

If your contact information in the old system wasn't current as of Friday, Jan. 7, you will need to update it with OMMA on Jan. 18 or later.

New Features List

We're excited to provide licensees with a more user-friendly system. We believe this new software will help prevent application delays, as well. Read below for additional new features you can expect to enjoy. 

  • A more user-friendly portal. If you can see the information in the current system, you will be able to find it more quickly in the new one.
  • Licensees will be able to update their own contact information.
  • Wait times will be reduced thanks to the design of both the applicant and regulator portals.
  • Once a commercial license has been approved, the business will be the one to print their license certificate.
  • The transporter agent licenses associated with a commercial license will no longer deactivate automatically once the renewal application has been submitted.

Transition Q&A

Once the renewal or new application has been approved, commercial licensees will be able to print their own license certificate after the switch.

The OMMA will continue to mail licenses to patients and caregivers.

The email you have on file will transfer over and remain connected to your license(s).

Most licensees will receive an email from no-reply@omes.ok.gov with their Thentia login credentials by Tuesday, Jan. 18th. If you have not received this email by Jan. 19 or need to update your contact information, please contact our call center at 405-522-6662 or email the inbox below that is best associated with your license type.

OMMAPatients@ok.gov

OMMADispensary@ok.gov

OMMAGrower@ok.gov

OMMALabs@ok.gov

OMMAProcessor@ok.gov

OMMATransporter@ok.gov

OMMAWaste@ok.gov

In preparation for higher-than-normal call volumes, the OMMA Call Center will extend hours of operation from 4:30 to 6 p.m. Jan. 18-21.

OMMA is working closely with both software companies, as well as Oklahoma Management and Enterprise Services (OMES) to ensure a safe data transfer during the transition period.

The current portal will be set to a maintenance page Jan. 10-13. A view-only function will be available beginning Friday, Jan. 14. Business owners will be unable to start or submit new applications or update contact information at that time.

New and renewal applications cannot be submitted between January 10th and 17th. If you were in the process of submitting an application prior to January 10th (i.e., you have an incomplete application), your application progress will not be transferred to the new system.

The regulator portal will be down during the transition days, as well. This means application processing will be delayed. It is scheduled to resume on Jan. 18. OMMA has 90 business days from the application submission date to approve, reject, or deny an application. The transition will cause a delay of approximately five business days. As a result, we do not anticipate delays to cause application turnaround times to approach the 90-day mandate.

The OMMA Verify system will still work. The transition should not disrupt the ability to verify current licensing information.


Profile and account information is unavailable in the current portal Jan. 10-13, but will be available in a view-only mode beginning Friday, Jan. 14. Patients can't start or submit new applications, or update contact information, until the new system launches Tuesday, Jan. 18.

If you need to apply for a temporary license, you will need to wait until our new system is up and running the week of Jan. 18th to submit your application. The patient licensing team will work quickly to process and prioritize these applications.

New and renewal applications cannot be submitted between January 10th and 17th. If you were in the process of submitting an application prior to January 10th (i.e., you have an incomplete application), your application progress will not be transferred to the new system.

The regulator portal will be down during the transition days, as well. This means application processing will be delayed. It is scheduled to resume on Jan. 18. OMMA has 14 business days from the application submission date to approve, reject, or deny an application. The transition will cause a delay of approximately five business days. As a result, we do not anticipate delays to cause application turnaround times to approach the 14-day mandate.

The OMMA Verify system will still work, so you should still be able to purchase medical marijuana or medical marijuana products during the transition.

Commercial licensees have up to 60 days before their license expires to submit a renewal application. Patient licensees can renew their licenses beginning 30 days before expiration. If your license expiration date occurs during the transition period or the week of Jan. 18, we recommend submitting your renewal application when the new system launches on Tuesday, Jan. 18, or soon thereafter.

If you started an application but did not submit it before the old system went down, your documents and application progress did not transfer to the new software. You'll need to start over Jan. 18 in the new system.

If you submitted a pending application in the old system, expect a delay in receiving the approval, rejection or denial notification. The regulator side of our licensing system will be down during the transition period, so license processors will be unable to review your application during that time.

Despite these delays, we do not anticipate processing times will approach the 14-business day mandate for patient licensing or the 90-business day mandate for commercial licensing.

We made the decision to switch to a new licensing software provider for several reasons. Many of the agencies we work closely with also use Thentia. Switching to Thentia will make information sharing between us and the other agencies more efficient. Additionally, Thentia offers a more user-friendly interface and provides more customization within the application portals to help reduce license processing times.

There is a massive amount of data that exists within our current licensing software. To ensure a smooth transition from one software to another, we needed to be able to pause data inputs to complete this large bulk data transfer.

Information provided in previously submitted applications will be included in the large data migration. You should be able to view all the information that was in Complia (the old system) when you log into Thentia (the new one).

Yes. This was a top priority for OMMA. We have been working closely with Oklahoma Management and Enterprise Services (OMES) to come up with a solution that allows for current licensing information to appear when completing a search in the OMMA Verify system.

Yes, we will have how-to videos available to demonstrate new and renewal application instructions for all licensees.

Important Dates:

  • Monday, Jan. 10: The data migration process begins. No new applications can be submitted.
  • Tuesday, Jan. 18: The data migration process is scheduled to be complete. You should receive login credentials from no-reply@omes.ok.gov around this date.

Thentia Application Demo Videos

Interested in what the new application portal will look like? Check out these how-to videos for new patient and commercial applications.

New Patients

New Businesses

Back to Top