Medicare Members – Plan Contact Information
Plan Administrator
Office of Management and Enterprise Services
Employee Group Insurance Division
2401 N. Lincoln Blvd., Ste. 300
Oklahoma City, OK 73105
405-717-8780 or toll-free 800-752-9475
healthchoiceok.com
Eligibility and Enrollment – EGID Member Services
Monday through Friday, 8:00 a.m. to 4:30 p.m. Central time
405-717-8780 or toll-free 800-752-9475
TTY 711
Medicare Supplement Plans
HealthChoice
HealthSCOPE Benefits – Claims Administrator
Customer Care for HealthChoice Medicare Supplement
Toll-free 800-323-4314
TTY 711
healthchoiceconnect.com
Claims and Correspondence
P.O. Box 99011
Lubbock, TX 79490-9011
Appeals and Provider Inquiries
P.O. Box 3897
Little Rock, AR 72203-3897
HealthChoice Pharmacy Benefits Manager
CVS/caremark, 24/7, Live operator available 7 a.m. to midnight only
SilverScript Plans 866-275-5253 or TTY 711
Without Part D Plans 877-720-9375 or TTY 711
www.caremark.com
Pharmacy Prior Authorization
SilverScript plans 855-344-0930 or TTY 711
Without Part D plans 800-294-5979 or TTY 711
CVS Specialty Pharmacy 800-237-2767
Blue Cross Blue Shield of Oklahoma
Member Services 855-609-5684
TTY 711
bcbsok.com/state
MA-PD Plans
Blue Cross Blue Shield of Oklahoma
Member Services 855-609-5684
TTY 711
bcbsok.com/state
CommunityCare Senior Health Plan MAPD
Member Services / Monday through Sunday / 8:00 a.m. to 8:00 p.m., Central time
918-594-5323 or 800-642-8065
TDD 800-722-0353
ccok.com
Generations Healthcare by GlobalHealth MAPD
Member Services / Monday through Friday / 8:00 a.m. to 5:00 p.m., Central time
405-280-5555 or 844-280-5555 or TTY 711
Prospective members 844-322-8422 or TTY 711
globalhealth.com/medicare
Humana National MAPD
Member Services / 9 a.m. to 10 p.m. Central time
866-396-8810 or TTY 711
Dental Plans
CIGNA Prepaid Dental
800-244-6224
Hearing impaired relay service 800-654-5988
cigna.com
Delta Dental
405-607-2100 or 800-522-0188
deltadentalok.org/client/OK
HealthChoice
Customer Care 800-323-4314 or TTY 711
healthchoiceok.com
MetLife
855-676-9443
metlife.com/oklahoma
metlife.com/mybenefits
Sun Life
800-442-7742
sunlife.com
Vision Plans
Primary Vision Care Services (PVCS)
888-357-6912
Relay Service 800-722-0353
pvcs-usa.com
Superior Vision Plan
800-507-3800
TDD 916-852-2382
superiorvision.com
Vision Care Direct
877-488-8900
TDD 711
okstate.vision
Vision Service Plan
800-877-7195
TDD 800-428-4833
vsp.com
If a TDD or TTY number is not listed for a plan, hearing impaired members should use a relay service to contact the plan.
Other Helpful Numbers
Oklahoma Public Employees Retirement System (OPERS)
405-858-6737 or 800-733-9008
opers.ok.gov
Medicare
Customer Service, 24/7
800-MEDICARE (800-633-4227) or TTY 877-486-2048
medicare.gov
Website Questions and Answers: http://questions.medicare.gov
Social Security Administration
Customer Service: Monday through Friday 7:00 a.m. to 7:00 p.m. Central time
800-772-1213 or TTY 800-325-0778
socialsecurity.gov
Teachers' Retirement System (TRS)
405-521-2387 or 877-738-6365
oklahoma.gov/trs
