Frequently asked questions on COVID-19
Combatting COVID-19 Fraud
Emotional support resources – During this stressful time, it may be hard to cope. Mental health is just as important as physical health when it comes to responding to COVID-19. Here are some additional ways to connect to help. Each of these resources is free and available to everyone.
- Emotional support helpline from ODMHSA – The Oklahoma Department of Mental Health & Substance Abuse has a helpline and other mental health resources. Visit coronavirus.health.ok.gov for more information and resources. The helpline is available 24/7 at 877-215-8336 or 2-1-1.
- Emotional support helpline from Optum – This Optum helpline is staffed by professionally trained mental health experts. The helpline is available 24/7 at 866-342-6892.
- On-demand emotional support mobile app – This Sanvello app offers clinically validated techniques, coping tools and peer support. You can download the app from the Apple App store or Google Play store.
SwiftMD telemedicine services – Talk to a board-certified physician 24/7 for a diagnosis or medical advice on minor illnesses or injuries such as allergies, ear infections, pink eye and more. Call SwiftMD at 833-980-1442 or log in at swiftmd.com (use group passcode HCOK20 to get started).
HealthChoice Care Management Program – A team of registered nurses, pharmacists and doctors who understand your plan benefits are available to supplement your doctor’s care and assist you in your health journey. Call a care manager at 888-750-3232 or visit hccarecoordination.com to learn more.
Pharmacy Benefits Manager – for questions regarding your prescription refills or home delivery options call the CVS customer care team at 877-720-9375 or visit the HealthChoice pharmacy benefit page for more information.
Centers for Disease Control and Prevention – The COVID-19 situation continues to evolve quickly. Visit cdc.gov for the latest information from the CDC on COVID-19, including how to protect yourself and what to do if you are sick.
Note: If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, call your PCP or health care provider right away. Your doctor is in the best position to advise you on needed care.