Name used for business purposes

Entity Business Address

Main Business Address

Name of individual associated to this contract request

Email address of individual associated to this contract request

Phone number of individual associated to this contract request

FEI or TIN number. This is required information.

Oklahoma Secretary of State ID Number

ID assigned during Vendor Registration

Ability to use Adobe products

Please refer to the information below to determine applicable performance categories.

SW1025 IT Staff Augmentation
Staffing Categories/Titles/Descriptions

Title(s) General Job Description/Functions
  • General Administrative Services

Administrative Services provide general administrative work in the following areas:

  • Technical Writer
  • Business Analysts
  • Governance
  • Strategic Planning
  • Costing and Rate Analysis
  • Process/Service Improvement
  • Coordinators
  • Service Level Agreement
  • Portfolio Management
  • End-User Testing
  • Capacity Planning & Performance
Title(s) General Job Description/Functions
  • Project Manager

Individuals in this job family demonstrate effective responsibility primarily with organizing, coordinating, and managing technology and application integration projects, programs, portfolios, and/or portfolio administrative operations that typically involve multiple platforms and matrixed teams. Knowledge and context of technology, infrastructure, ERP applications, processes, and related tools is necessary to organize and drive implementations. Some projects to be managed have a singular focus, whereas others are comprised of multiple interrelated projects with technical and business components that need to be managed together. This includes managing risks, scope, budget, impacts, conflicting priorities, and resources across one or more business units, campuses, or teams. Individuals also carry out administrative responsibilities of varying degrees to implement and sustain project management processes, portfolio operations, communications, and related tools.

Title(s) General Job Description/Functions
  • Application Developer/Programmer
  • Application Support
  • Application Analyst
  • System Analyst
  • Software Test Analyst

Individuals in this job family demonstrate effective responsibility primarily with organizing, coordinating, and managing technology and application integration projects, programs, portfolios, and/or portfolio administrative operations that typically involve multiple platforms and matrixed teams. Knowledge and context of technology, infrastructure, ERP applications, processes, and related tools is necessary to organize and drive implementations. Some projects to be managed have a singular focus, whereas others are comprised of multiple interrelated projects with technical and business components that need to be managed together. This includes managing risks, scope, budget, impacts, conflicting priorities, and resources across one or more business units, campuses, or teams. Individuals also carry out administrative responsibilities of varying degrees to implement and sustain project management processes, portfolio operations, communications, and related tools.

Title(s) General Job Description/Functions
  • Application Administrator

Responsible for designing, planning, implementing, and maintaining the Application Environment. Requires a strong knowledge of PeopleSoft architecture and its associated tools, as well a strong grasp of Oracle database and SQL. Needs some knowledge of networking and firewall.

Title(s) General Job Description/Functions
  • Technical Architect
  • Business Architect

The Enterprise Architect may be focused on business, infrastructure, data, security, solution or application architecture.  Responsibilities may include the following functions:

  • Conceptualizes and visualizes desired state technical and business architectures.
  • Conducts analysis of agency information technology (IT) requirements related to infrastructure, security, applications, web-based and mobile technologies.
  • Develops architectural views for an enterprise in accordance with architecture frameworks and focused on the business.
  • Documents the current state including identified pain points.
  • Reviews agency plans and confers with staff concerning needs for solutions and application systems.
  • Participates in the development of an IT plan of approach and prepares standard artifacts to assist in design and implementation of required systems.
  • Builds enterprise models and standards for IT architecture and design, procurement of required equipment, security systems, hardware, software and other requirements.
  • Assists agencies in developing IT plans and budgets, conducting cost benefit analysis and the preparation of procurement requests.
  • Consumes research and analyzes business needs to arrive at a strategic direction.
  • Assesses requirements and presents architectural recommendations that are in line with the strategic vision for the enterprise and wider best practice.
  • Documents findings and recommendations in a clear and concise manner.

Specific roles in support of enterprise architecture may be focused on business, data, infrastructure, security and/or application architecture.

Title(s) General Job Description/Functions
  • Helpdesk Support
  • Technical Support

Responds to user queries, answers questions, and resolves hardware and software problems in a multiple platform environment.  Uses software packages, reference manuals, internal technical support, and vendor support services to diagnose or identify problems and determine solutions. 

Customer Service/Help Desk may include the following functions:

  • Application and Technical Support
Title(s) General Job Description/Functions
  • Database/Warehouse Architect
  • Database Administrator

Plans, coordinates, and administers database(s) including definition, structures, documentation, upgrades, long-range requirements, operational guidelines, and protection. Ensures accuracy and completeness of data in master files and various support tools. Develops and administers security integrity controls. Creates policies, procedures, and standards relating to database management. Duties may include troubleshooting, recovery, refining the database, installing software, resolving errors and failures, auditing activities, and resource utilization.

Database services may include the following functions:

  • Database Development
  • Database Administration
  • Database Support
  • Database Security
  • Data Modeling
  • Data Governance
  • Data Quality Management
  • Data Asset Valuation
  • Data Warehousing
  • ETL Management
  • Business Intelligence
  • Master Data Management
  • Document and Content Management
  • Metadata Management
Title(s) General Job Description/Functions
  • Security Analyst
  • Security Engineer
  • Security Architect

Responsible for the design, documentation, implementation, maintenance, and integration and architecture in support of the information security policy and strategic security programs. Other responsibilities include implementation and administration of network security hardware and software; documenting, communication and enforcing the network security standards and procedures; and ensuring compliance with external security / compliance audits and recommendations. 

IT Security may include the following functions:

  • Security Governance and Management
  • Security Policies and Procedures
  • Incident Response and Forensics
  • Risk Management/Analysis
  • Data Classification and Protection
  • Vulnerability Assessment and Penetration Testing
  • Application Security
  • Access Controls
  • Network Security
  • Security Analyst
  • Security Engineer
  • Security Architect
  • Identity Management
  • Data Encryption
  • HIPPA/Privacy
  • Business Continuity/Disaster Recovery Planning
  • Policy Creation/Compliance
  • System Hardening
  • Access Control Methodologies
  • Code Review
  • Security Operations Center Staff
  • Social Engineering Testing
Title(s) General Job Description/Functions
  • Network Engineer
  • Network Administrator

Responsible for designing, planning, implementing, and maintaining local and wide area networks in a multiple platform, protocol, and operating systems environment.  Administers network functions and evaluates and monitors operations and network performance.  May review products and recommend acquisition or modification of hardware, software, or contract services.

Systems administration and design may include the following functions:

  • Telecommunications Planning
  • LAN Design
  • Network Planning
  • Systems Planning
  • Quality Assurance Inspector/Analyst
  • QC Testing
  • QC Planning
  • Change Coordinators
Title(s) General Job Description/Functions
  • Communications Coordinator

Responsible for the planning, organization, development, and implementation of a training or communications plan. This includes collaboration with the Project Management Team, Business Stakeholders and others.  Duties and responsibilities require planning and delivery of communications and training deliverables, and coordinate project and organizational communications, to provide the tools and documents necessary to prepare the organization for a successful go-live, to develop training materials, and to conduct training delivery.

Title(s) General Job Description/Functions
  • Graphic Designer
  • Web Developer
  • API/Web Services Developer

Responsible for the overall design of web site or web pages.  Designs and develops user interface features and experience.  Develops animation and special effect elements.  Works with internal and/or external customers to develop and improve the look and feel of the application.  Responsible for back end server coding. Includes all the phases of Web Services development. From architecture design and technology selection to implementation and deployment. Capable of troubleshooting common database issues. Strong proficiency with SQL and its variation among popular databases. Experience with some of the modern relational databases. Web fundamentals like HTML, JavaScript, and CSS. Server-side languages like PHP, Python, Ruby, Java, JavaScript, and .Net. Database technologies like MySQL, Oracle, PostgreSQL, and SQL Server.

Title(s) General Job Description/Functions
  • Computing Device Support

Position operates using a ticket system for installing and servicing PCs, PC peripherals, laptops, tablets, & servers. Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script.

Title(s) General Job Description/Functions
  • Technical Grant Writer

Responsible for researching, collecting data, and writing and submitting grant proposals for technical grant opportunities that are defined by the customers’ technology strategy. The role will be involved strategic planning, training, writing, evaluation and management of grants for technology purposes.

Title(s) General Job Description/Functions
  • Quality Management Coordinator/Lead
  • Software Tester
  • Accessibility Compliance Tester
  • Information Systems Performance Management Specialist

Quality Management Coordinator/Lead – Responsible for the development, coordination, and ensuring the execution of all quality assurance, quality control, and testing activities related to designated projects and assignments. Prepare documentation, status reports, and lead interactions with customers, project manager, and stakeholders of the projects. Good communication skills with the ability to create oral and written reports and ability making and giving presentations.

Software Tester – Creation of test designs, test processes, test cases and test data; carry out testing as per the defined procedures; ensure that all test related work is carried out and documented as per the defined standards and procedures.

Accessibility Compliance Tester – Performs testing to ensure websites, software, and digital tools and documents are accessible, and conform to current Section 508 standards, W3C Web Content Accessibility Guidelines (WCAG), and Oklahoma Electronic Information Technology Accessibility (OEITA) standards.

Information Systems Performance Management Specialist - Responsibilities involve the planning and implementation of tools, processes, and metrics for the collection, monitoring, and analysis of a system’s performance. Conducts or coordinates user acceptance, performance, stress, regression and integration testing; makes changes and corrections as needed. May perform ongoing maintenance and review of applications systems and programs; identifies problems and develops appropriate solutions; identifies performance improvements. Good communication skills with the ability to create oral and written reports and ability making and giving presentations.

List and briefly discuss the areas of specialty you support.
1. Provide a list and briefly discuss the types of positions that the Supplier has placed in the last six (6) months.

Positions need to be relevant to this contract

2. Outline the account team capabilities for providing support and account service for this contract.

Procedures to ensure supplier has the correct procedures to support the administration of the awarded contract

3. Discuss your documented escalation process.

Procedures to ensure the supplier can properly resolve issues before they affect the outcome of the engagement

4. Provide your current company Organizational Chart.

Provide a description here or include as an attachment on the final page of this form.

5. Detail the time-keeping procedures and verification practices for employees or subcontractors performing under this contract.

Describe process to verify employee and/or subcontractor time for only this contract

6. How many employees are currently on staff and describe their area(s) of specialty?

Provide the number of employees currently working in each area of specialty.

7. Describe how employee evaluations are completed for employees that have been dispatched for staff augmentation.

Only for this contract

For the current contract period

9. Provide the yearly sales for calendar years 2019 and 2020.

Does not only have to be from Oklahoma engagements; total entity yearly sales

10. Explain how any of the work done by your employees or subcontractors is completed remotely from another location other than the job site?

How is the state data protected

11. Define the expected timeframe to fill a staffing position.

If not on staff at the time of engagement request

12. For each job category you are responding to, list and discuss the standard methodologies, frameworks, technologies, security coding or any other information that is relevant to that job category and/or position(s).

Describe here or include with attachments on the final page of this form.

13. Define the risks associated with filling a staffing position and your mitigation plans.

Describe here or include as an attachment on the final page of this form.

14. Explain your staffing resource management plan to provide qualified staff.

Describe here or include as an attachment on the final page of this form.

Indicate which of the following screening activities are performed:

DOES YOUR COMPANY HAVE EXPERIENCE ACCESSING, PROCESSING, STORING OR TRANSMITTING DATA PROTECTED BY THE FOLLOWING LAWS: (If yes, then demonstrate your level of expertise and practices in place to ensure compliance with laws and regulations.)

Health Insurance Portability and Accountability Act

Family Educational Rights and Privacy Act

Criminal Justice Information Services

Tax Information Security Guidelines for Federal, State, and Local Agencies

Describe any others that have been used

Please attach supporting documentation.

Please include the following documents:

  • Receipt of Completed Vendor Payee Form
  • Certificates of Insurance
  • Completed Individual Employee/Subcontractors List
  • Completed Security Assessment/ Questionnaire

    Total attachment size may not exceed 20MB. Valid file formats are Word, Excel, PDF documents or ZIP files.