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Veterans Claims/Benefits Administrator

N14

Basic Purpose

Positions in this job family are assigned responsibilities involving management level work in the administration and coordination of claims and benefits for eligible veterans on a statewide basis.  This includes coordination of program activities with other state and federal agencies, military services, veterans organizations, and veterans hospitals.  Positions allocated to this job family are located at the Department of Veterans Affairs Regional Claims Office and employees will be responsible for directing the programs and activities of the regional office or a Veterans Affairs branch claims office and a staff of field representatives and support personnel.

Typical Functions

The functions within this job family will vary by level, but may include the following:

  • Directs and coordinates veterans benefit programs and activities with Veterans Administration regional office and medical centers, veterans services organizations, military services and members of the state legislature and U.S. Congress.
  • Plans and directs staff activities; insures compliance with state and federal laws, policies and procedures related to veterans benefits; prepares reports on division activities; determines budget requirements.
  • Coordinates field activities with those of central claims offices, VA regional offices and outpatient clinics; directs and coordinates training for field representatives, counselors, claims personnel and veterans service organization representatives; advise hospital administrators and other program managers on claims and benefits for eligible veterans.
  • Assists in the development of directives and policies regarding implementation of various veterans programs for approval by the War Veterans Commission, administrative programs related to financial assistance, and veterans auto tag programs.
  • Represents the agency and veterans, in general, at various meetings, ceremonies, conventions and legislative hearings; prepares materials concerning veterans benefits and services for use by the media.

Level Descriptors

The Veterans Claims and Benefits Administrator job family has two levels which are distinguished based on the complexity of assignments, the level of expertise required to perform assigned duties, and the responsibility for providing supervision to others.

Level I Code: N14A Salary Band: N

At this level employees are assigned responsibilities for assisting in the overall administration of the claims and benefits program and perform a wide range of tasks involving the daily operations of the program.  This includes assisting in coordinating veterans benefits programs and services with Veterans Administration regional offices and medical centers, veterans services organizations, military services, and legislative and Congressional members; directing assigned phases of claims and benefits operations, evaluating staff performance; recommending changes in policies and procedures, and other essential functions related to the regional office to which assigned or the overall claims and benefits program for eligible veterans.  Incumbents may serve as the Division Administrator as necessary.

Knowledge, Skills and Abilities required at this level include knowledge of federal and state laws and regulations pertaining to veterans; benefits and services; of policies and procedures for requesting and obtaining veterans benefits; of veterans organizations and related services; of public administration; of personnel and fiscal management; of the legislative process; and of the principles of management and effective supervision.  Ability is required to  plan, review and evaluate the work of others; to establish and maintain effective working relationships with others; to interpret, analyze and resolve complex administrative and personnel problems; to apply agency policies and procedures; to express ideas clearly, both orally and in writing; and to use various software and agency specific programs.

Education and Experience requirements at this level consist of a bachelor’s degree and three years of experience in , programs for veterans including one year of supervisory experience or an equivalent combination of education and experience, substituting one additional year of qualifying experience for each year of the required education.

Level II: Code: N14B Salary Band: O

At this level employees are assigned responsibilities involving the direction and coordination of the overall operations and activities of the Department of Veterans Affairs in the Claims and Benefits program.  This includes directing the coordination of veterans benefit programs and services with various state and federal regional veterans administration offices, medical centers military services, legislative and Congressional members and others; representing veterans, dependents and survivors in appellant actions against the U.S. Department of Veterans Affairs; preparing legal briefs and advising appellants on legal procedures and applications of the laws, preparation of administrative, personnel and budget requests; and representing the agency at various state, federal, civic and professional meeting and conventions, as well as other functions described in the typical functions.

Knowledge, Skills and Abilities required at this level consist of those identified in Level I.

Education and Experience requirements at this level consist of those identified in Level I plus one additional year of qualifying experience.

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