Veterans Center Administrator
Positions in this job family perform highly independent work in directing and coordinating the operations and activities of one of the state veterans centers involving long-term health care or other medical services for eligible veterans. The centers serve as fully functional health care facilities and include on-site laboratory and x-ray facilities, pharmacy and full time physicians on staff. These positions are located only at one of the state veterans centers and will be assigned overall responsibility for the operation of the designated center, including staff and budgetary matters, coordination of program requirements with other state and federal programs, compliance with various accreditation requirements and insuring that quality medical care and treatment is provided to all eligible veterans. Administrative direction will be provided to medical and nursing directors and other staff in meeting program goals and objectives.
The functions in this job family will vary by level, but may include the following:
- Directs the operation of a state veterans center in providing long term health care and quality medical services to eligible veterans; develops goals, operation plans and work programs; evaluates compliance.
- Serves as the federal fiduciary for incompetent patients and as such not only manages patient’s money but determines needs of patient and acts on their behalf in financial matters.
- Plans and directs patient care programs, support services, volunteer programs, risk management activities, public and community relations effort and various training activities; develops budget work programs, determines staffing requirements, approves various personnel actions and reviews programs activities and expenditures to ensure compliance with budgetary and FTE limits and other requirements.
- Coordinates program requirements and operations with other state and federal agencies; negotiates agreements and contracts for goods and services as appropriate; reviews or approves purchases using General Services Administration, Veterans Administration or other federal supply contracts.
- Participates in meetings and planning sessions with local, state and federal agencies involving the evaluation and development of agency policies, procedures and regulations; makes recommendations for changes; serves on special committees as required; interprets and administers state and federal guidelines concerning center operations and activities.
- Reviews various inquiries, complaints, problems or other information concerning the operation of the center; formulates or directs the preparation of appropriate responses or other action; answers inquiries referred by the Executive Director as required, resolves emergency or unusual incidents or problems as needed while on twenty four hour call.
The Veterans Center Administrator job family has two levels which are distinguished by the complexity of assignments, the level of expertise required to perform the duties assigned, and the overall responsibility assigned for the operation of the center and for providing supervision and direction to others.
LEVEL I Code: N12A Salary Band: O
At this level incumbents are assigned duties and responsibilities for advanced level management involving the daily operation of a long-term health care facility and assisting in the overall administration of the center. This includes coordination of major programs including patient services, administrative services and physical plant. This position is subject to twenty-four hour on-call duty and serves as facility administrator in the absence of the Administrator.
Knowledge, Skills and Abilities required at this level include knowledge of state and federal laws and regulations concerning various veterans benefits and services; of requirements for eligibility for admission to a long-term care facility; of procedures for determining allowable maintenance charges and collecting benefits from the Veterans Administration; of licensing and registration requirements for physicians, nurses, therapists and other professionals; of personnel administration and of supervisory principles and practices. Ability is required to direct the work of others; to administer the operations of a long-term health facility; to communicate effectively; and to establish and maintain effective working relationships with others.
Education and Experience requirements at this level consist of a bachelor’s degree in business or public administration, public health or hospital administration or closely related field and two years of professional level experience in a managerial or administrative capacity in a health or nursing care facility or over a program providing services for veterans or military personnel; or an equivalent combination of education and experience substituting one year of professional level experience in a managerial or administrative capacity in a health or nursing care facility or over a program providing services for veterans or military personnel for each year of required education. Certification as a Licensed Nursing Home Administrator may be substituted for one year of required education.
LEVEL II Code: N12B Salary Band: P
At this level incumbents are assigned overall responsibility for directing and coordinating the operations and activities of one of the State Veterans Centers.
Knowledge, Skills and Abilities required at this level include those identified in Level I.
Education and Experience requirements at this level consist of those identified in Level I plus certification as a Licensed Nursing Home Administrator and two additional years of qualifying experience.
Levels I and II will be subject to on call duty on a twenty-four hour basis.
All employees must be willing and able to fulfill all job related travel normally associated with this position.