Vending Machine Technician
Positions in this job family are assigned responsibilities related to the setup, repair, installation and removal of automated vending/merchandising equipment and for the training of Licensed Managers in the use of such equipment for the Business Enterprise Program.
The functions within this job family will vary by level, but may include the following:
Prepares equipment for installation; performs installation, setup and removal of automated vending/merchandising equipment used in the Business Enterprise Program.
- Diagnose, repair and refurbish a wide variety of automated vending and/or merchandising equipment used in the Business Enterprise Program.
- Repair, replace or replenish broken or missing parts for mechanical and cosmetic purposes such as bulbs, shelves and shelf clips, door grills, LEDs, buttons, sign fronts, decals and other mechanical/computer/electronic components; may refer to technical manuals and wiring diagrams and use testing devices such as electrical circuit testers to find defective parts.
- Provides in service training and on-the-job training in the operation and routine maintenance of automated vending/merchandising equipment to Licensed Managers who are Blind or visually impaired or to lower level staff.
- Ensures vehicle has appropriate levels of parts inventory, tools and restock as needed.
- Manages parts inventory for automated vending/merchandising equipment in a clear, safe and orderly condition; maintains appearance and order of work area.
- Uses a variety of hand and power tools such as hammer, drill, power screwdriver, skill saw or soldering irons to perform duties.
- Lift and load equipment and machines (100+ pounds) on and off vehicle at customer location and in-warehouse, both with and without assistance; utilizes forklifts, dollies or other tools to load/unload equipment.
- Follows agency standards and documentation guidelines in writing and filing reports, preparing repair cost estimates, and recommending parts for order/re-order; maintains daily records of equipment/parts/merchandise distributed and prepares required maintenance schedules and reports.
- Follows prescribed safety measures and procedures;
The Vending Machine Technician job family consists of two levels which are distinguished by the complexity of assignments, the level of expertise required to perform the duties assigned, and the responsibility assigned for providing supervision to others.
Level I: Code: K30A Salary Band: G
This is the entry level for this job family where the employee will receive training in and be responsible for the setup, repair, maintenance, troubleshooting and removal of various automated and/or merchandising equipment used in the Business Enterprise Program; will be responsible for maintenance of parts inventory; will learn program and agency documentation guidelines; will keep workspace clean and organized; will establish and maintain effective relationships and communication with others including Licensed Managers and their staff and will learn techniques for safe operation and movement of equipment including tools and heavy equipment, and operation of forklifts and vehicles.
Knowledge, Skills and Abilities required at this level include knowledge of electrical, mechanical, automated vending and/or merchandising systems; of mechanical concepts of troubleshooting and repairing appliances; of small business management; and of the installation and repair of subassemblies such as coin machines and bill acceptors. Ability is required to perform basic household repairs in plumbing, circuits, fuses and electrical components; to operate hand tools and power tools; to work independently and use sound judgement; to solve problems; to follow both written and verbal instructions; to pay attention to details; to establish and maintain effective working relationships with others; to advise Licensed Managers on equipment usage; to write reports; and to provide good customer service.
Education and Experience requirements at this level consist of two years of experience in vending machine or small appliance maintenance or repair; or one year of experience in vending machine or small appliance maintenance or repair plus certification as Vending Technician at all three levels of the National Automatic Merchandising Association (NAMA) Vending Technician; or completion of an Associate Degree and/or Vocational Technical certification of Applied Science in Electrical Construction and Maintenance; Refrigeration, Small Appliance Repair, Vending Machine Repair; or Electrical certification from an accredited vocational technical school or community college.
Level II: Code: K30B Salary Band: H
This is the career level where employees are responsible for performing all functions related to the position. This level may act as the Lead Technician assigning work to others, performs problem resolution regarding equipment and consults with manufacturers for quality assurance of vending/merchandising equipment. Develops, plans and coordinates logistics for purchase and installation of new equipment and/or vending facility locations. Advises agency staff and manufacturers on design and need for adaptations on current and/or new equipment for Licensed Managers who are Blind or visually impaired. May be responsible for training, providing expertise or supervision of lower level staff.
Knowledge, Skills and Abilities required at this level include those identified at Level I plus the knowledge of basic refrigeration systems; and of adapted techniques, devices and equipment for the blind and visually impaired. Ability is required to troubleshoot and evaluate vending machines; to analyze situations and make decisions in accordance with rules, laws and regulations; to provide training and guidance to others; to provide consultation; and to clearly describe rules, laws, adapted techniques, work procedures, equipment, machine parts and facilities.
Education and Experience requirements at this level consist of those identified in Level I, plus two years of experience working with vending or merchandising machines, refrigeration or small appliance installation, maintenance or repair.
In order to operate state-owned vehicles in the performance of regularly assigned duties, some positions may require that the successful applicant possess a valid Oklahoma driver's license at the time of appointment.
Walk, Sit, Stand for extended periods of time, bend at waist and knees, performs overhead reaching, stooping, stairs, and driving of state owned vehicles. Available to work extended hours when assigned.