Revenue Compliance Officer
Positions in this job family are assigned responsibilities involving the collection of delinquent taxes. This includes contacting taxpayers concerning overdue tax payments by phone, by mail or in person to advise them of actions being taken, explain the basis for the action, and secure any outstanding liabilities. It also includes performing audits and adjustments to verify taxes due, conducting examinations and inspections of various records and serving orders to taxpayers whose licenses or permits are canceled.
The functions within this job family will vary by level, but may include the following:
- Provides assistance to taxpayers for completing and filing state tax forms; explains the provisions of various tax laws.
- Contacts taxpayers in person, by phone and by mail to advise of actions being taken and determine compliance with tax laws and commission policies and secure any outstanding liabilities and delinquencies; performs office audits and adjustments of returns to verify tax liabilities.
- Performs examinations and inspections in the enforcement of tax laws; maintains records, builds cases and represents the agency in administrative law proceedings.
- Serves orders to taxpayers whose business licenses or permits are canceled; prepares affidavits to document that orders were served.
- Makes on-site inspections of a business establishment to determine if it is still operating after cancellation of a license or permit; refers violations to the legal division for further action.
- Sets up and maintains various pay plans for payment of delinquent taxes.
The Revenue Compliance Officer job family consists of three levels which are distinguished based on the complexity and diversity of job assignments, the extent of responsibility assigned, and the responsibility assigned for providing leadership to others.
Level I Code: V11A Salary Band: J
This is the career level where employees are assigned responsibilities at the full performance level involving all types of taxes. In this role they will be responsible for providing a full range of assistance to taxpayers in completing and filing various tax forms, making detailed explanations concerning the previsions of various tax laws, providing training to new employees, and completing any and all required actions to notify taxpayers of delinquent taxes and secure payment or initiate other actions through the legal process.
Knowledge, Skills and Abilities required at this level include knowledge of basic accounting methods and principles; of office procedures; of business tax law; of training principles and procedures; and of business arithmetic. Ability is required to read, interpret and apply various rules and regulations; to inspect records to determine compliance with regulations; to determine tax liability; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.
Education and Experience requirements at this level consist of a bachelor’s degree; or an equivalent combination of education and experience, substituting one year of experience in business management, tax revenue, credit collections, or investigative work for each year of the required degree.
Level II Code: V11B Salary Band: K
This is the specialist level where employees are assigned responsibilities for performing advanced level work in the collection of delinquent taxes and providing functional supervision to other employees involved in field or office tax collection activities. Responsibilities include assigning and reviewing work, providing training and assistance in various work activities, and ensuring completion of assigned tasks.
Knowledge, Skills and Abilities required at this level include those at Level I plus knowledge of the principles of effective training, and the ability to interpret and apply policies, procedures, rules and regulations and to organize and direct the work of others.
Education and Experience requirements at this level consist of those identified at Level I plus one additional year of qualifying experience; or an equivalent combination of education and experience.
Level III Code: V11C Salary Band: L
This is the leadership level where employees are assigned responsibilities involving the supervision of others. This will include planning, directing and coordinating work activities, evaluation of employee’s performance, preparing various administrative and statistical reports and participating in the development of policies and procedures related to various goals and objectives.
Knowledge, Skills and Abilities required at this level include those at Level I plus knowledge of supervisory principles and practices and ability to construct various types of reports.
Education and Experience requirements at this level consist of those identified at Level II plus two additional years of qualifying experience; or an equivalent combination of education and experience.
Applicants must be willing and able to fulfill all job-related travel requirements of the position and be available for special or weekend duty as necessary.