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Programs Manager

H10

Basic Purpose

Positions in this job family are assigned responsibilities involving the direction or supervision of programs related to the delivery of agency services on a statewide basis.  This may include the supervision of professional level staff in providing a variety of services and assistance to eligible clients, responsibility for a work unit of a division or a single program area, assisting in directing a major multifunctional program or unit, or overall responsibility for major program activities involving the principle operations of the agency.  

Positions in this job family are assigned responsibilities involving providing direction and guidance for program services and operations, and coordinating program functions and activities within an agency division or unit.  This may include direct supervision of professional level field staff, responsibility for a work unit of a division or a single program area, assisting in directing a major multi

Typical Functions

The functions within this job family will vary by level, but may include the following:

  • Manages a major agency unit, section, division or program; directs or supervises staff in the completion of assigned functions and activities.
  • Develops and recommends policies, rules and regulations which pertain to the administration of assigned programs consistent with federal and state laws; participates in program analysis, including the analysis of problems and needed services.
  • Directs studies of needs; reviews and analyzes information from studies and projects for immediate and long-range program development; advises subordinate program staff and other interested groups of the proper interpretation and application of agency rules and policies.
  • Reviews periodic staff reports, administrative audits, program activities and other information to evaluate program effectiveness and quality of service; develops controls to assure accountability for program operation, policy implementation and the maintenance of efficiency in various units.
  • Develops and maintains sound personnel policies and practices; participates in the selection of persons for educational scholarships; directs staff training programs.

Level Descriptors

The Programs Manager job family consists of five levels which are distinguished based on the scope and breadth of responsibility associated with the program responsibilities assigned.

Level I Code: H10A Salary Band: M

At this level employees are assigned responsibilities related to direct supervisory responsibility over a professional level staff.  This will include responsibility for all phases of program staffing, conducting local on-site staff meetings and training to provide information about program policies and procedures, counseling with local officials about needs and problems at the local level, and initiating corrective actions concerning program procedures and staff management.

Knowledge, Skills and Abilities required at this level include knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; and of supervisory principles and practices.  Ability is required to supervise and evaluate personnel and program performance; to communicate effectively, both orally and in writing; to interpret and apply policy material; and to maintain effective working relationships with others.

Education and Experience required at this level consists of a master’s degree and one year of professional supervisory, managerial, consultative or administrative experience in public health administration, social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, developmental disabilities, probation and parole, employment services, public administration, community-based prevention and diversionary youth services programs, juvenile justice, rehabilitation or disability services or counseling, or vocational evaluation or vocational rehabilitation, experience in instructing/directing a community service or recreational program or an equivalent combination of education and experience, substituting one year of professional level experience in the above listed areas for each year of the required education.

NOTE:     No substitution will be allowed for the required professional supervisory, managerial, consultative or administrative experience.

Level II Code: H10B Salary Band: N

At this level, employees are assigned responsibilities involving the direction or supervision of a work section of a division or will have responsibility for a single program area administered by the agency and will perform all essential functions related to the position.

Knowledge, Skills and Abilities required at this level include knowledge of agency policy; of state and federal regulations relevant to agency programs; of sound methods of administration; of methods of management and planning and of supervisory principles and practices.  Ability is required to administer programs and supervise personnel; to maintain effective working relationships with others; and to exercise good judgment in the solution of problems.

Education and Experience requirements at this level consist of those identified in Level I plus one additional year of professional supervisory, managerial, consultative or administrative experience in one of the qualifying areas.

NOTE:     No substitution will be allowed for the required professional supervisory, managerial, consultative or administrative experience.

Level III Code: H10C Salary Band: O

At this level employees are assigned responsibilities for assisting in the administration of a major multifunctional program or unit of the agency.  This includes assisting in planning, organizing and directing program or unit functions and activities and the supervision of lower level managers or supervisors who are responsible for individual units or programs.  Positions at this level are found only in programs or divisions which are large in size, scope and complexity and which have a major impact on the operations of the agency.

Knowledge, Skills and Abilities required at this level include knowledge of federal and state laws and regulations relating to the administration of various social services, human resources, veterans services, health administration, employment services, and similar programs; of the principles, methods and practices of the various programs being administered; of the organization, development and administration of the programs for which responsibility is assigned; and of supervisory principles and practices.  Ability is required to plan, coordinate and evaluate the activities of multiple work units and divisions engaged in a broad range of functions; to establish and maintain effective working relationships with others; to communicate effectively, both orally and in writing; and to interpret, analyze and resolve highly complex administrative and personnel problems.

Education and Experience requirements at this level consist of those identified in Level II plus one additional year of professional supervisory, managerial, consultative or administrative experience in one of the qualifying areas.

NOTE:     No substitution will be allowed for the required professional supervisory, managerial, consultative or administrative experience.

Level IV Code: H10D Salary Band: P

At this level employees are assigned overall responsibility for planning, organizing, directing and coordinating the principle operations and major program activities of the agency and will be found only in programs or divisions large in size, scope and complexity and which have a major impact on the principle operations of a large agency.

Knowledge, Skills and Abilities required at this level include those identified in Level III plus demonstrated ability to direct the functions and activities of a program or division which is large in size and scope.

Education and Experience requirements at this level consist of those identified in Level III plus one additional year of professional supervisory, managerial, consultative or administrative experience in one of the qualifying areas.

NOTE:     No substitution will be allowed for the required professional supervisory, managerial, consultative or administrative experience.

Level V Code: H10E Salary Band: Q

At this level employees are assigned responsibilities for directing and coordinating functions and activities related to multiple programs of the agency, including the direction and supervision of administrators who are responsible for the direction of other programs included in the assigned area of responsibility.

Knowledge, Skills and Abilities required at this level include those identified in Level IV plus ability to communicate management goals to staff and the public.

Education and Experience requirements at this level consist of those identified in Level IV plus one additional year of professional supervisory, managerial, consultative or administrative experience in one of the qualifying areas.

NOTE:     No substitution will be allowed for the required professional supervisory, managerial, consultative or administrative experience.

Special Requirements

Some positions with the Department of Rehabilitation Services require proficiency in American Sign Language.

Some positions with the Department of Rehabilitation Services require that applicants are eligible to sit for certification specific to the professional job duties such as Certified Rehabilitation Counselor (CRC), Certified Vocational Evaluator (CVE), Professional Vocational Evaluator (PVE), or Licensed Professional Counselor (LPC) examination.

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