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Programs Field Representative

H11

Basic Purpose

Positions in this job family serve as liaison between the state or area office of a large agency and field offices which are involved in the delivery of social services, juvenile services or rehabilitation services on a statewide basis.

Typical Functions

  • Regularly visits local offices in an assigned area of the state as a representative of the central agency headquarters and/or area offices to insure proper interpretation and uniform application of policies, procedures, rules and regulations of the agency, in such program areas as income maintenance, medical assistance, rehabilitative services, court-related and community services, child welfare services, or other human services or human resources programs.
  • Regularly conducts frequent on-site reviews of local records, files and other documents; personally observes work activities of local staff to determine quality and quantity of work performed; analyzes and evaluates both administrative program plans and operations on an on-going basis.
  • Prepares written reports and recommendations regarding the general status and progress of each local program for which responsible; presents findings about relevant problems or issues to the state office; as directed, conducts studies and investigations of unusual occurrences or special projects within the assigned program area.
  • Advises local administrators on all phases of program staffing, organization and management; conducts local on-site staff meetings and training sessions to provide information about program policies and procedures and to communicate relevant changes; counsels with local officials about needs and problems at the local level.

Level Descriptors

Level I Code: H11A Salary Band: M

This job family consists of only one level and incumbent employees are responsible for performing all functions related to the position to which assigned.

Knowledge and Skills required at this level include knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; of sound methods of community organization and planning; and of current social and economic problems.  Ability is required to evaluate programs; to communicate effectively, both orally and in writing; and to interpret and apply policy material.

Education and Experience required at this level consists of a master’s degree and three years of professional experience in social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, intellectual disability, probation and parole, public administration, community-based prevention and diversionary youth services programs, juvenile justice, rehabilitation counseling, vocational evaluation or vocational rehabilitation; or an equivalent combination of education and experience, substituting one year of additional qualifying experience for each year of the required education.

Special Requirements

Applicants must be willing and able to perform all job-related travel normally associated with this position.

Some positions with the Department of Rehabilitation Services require that applicants are eligible to sit for certification specific to the professional job duties such as Certified Rehabilitation Counselor (CRC), Certified Vocational Evaluator (CVE), Professional Vocational Evaluator (PVE), or Licensed Professional Counselor (LPC) examination.

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