Child Support Specialist
Positions in this job family are assigned responsibilities in initiating and processing child support enforcement cases.
The functions within this job family will vary by levels, but may include the following:
- Manages a caseload for the establishment of paternity, support and/or income withholding on incoming requests for services and initiates referrals to other states.
- Gathers information on fraud for further referral to the Fraud Unit through the Central Locate Section.
- Initiates enforcement actions in delinquent cases after consultation with supervisor and/or attorneys.
- Determines child support obligations using the child support formula and varied sources of available departmental information, including custodial parent information, non-custodial parent information and the Department of Human Services programs information for the purpose of establishing support when there is no existing support order; performs review and adjustment activities for modification of support orders.
- Interprets and advises on Interstate, Locate, Arrearage, Distribution and Tax Offset case procedures for local level child support offices and staff from other states; advises other Child Support Specialists and participates in special projects.
- Represents the Department/client in administrative hearings and appears in district court as a witness; conducts administrative review of tax intercept cases and determines if corrective action is needed; conducts pre-settlement conferences and determines arrearage amounts.
- Monitors child support payments for enforcement; identifies distribution problems using approved CSEU policy, drafts appropriate memos concerning distribution for supervisor’s signature.
- Negotiates settlements, within guidelines, on child support cases.
- Computes detailed arrearages using approved formula and through the investigation of various records and documents.
This job family consists of four levels of work that are distinguished by the level of complexity of job duties assigned and for the responsibility of the leadership of others.
Level I: Code: H30A Salary Band: H
This is the basic level where employees perform beginning level child support casework in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement; drafts routine payment plans of support obligations and debts. Responsibilities may also include preparation of simple child support arrearages, assisting in the update of child support account balances and/or performing routine locate work by means of the computer in order to develop enforcement cases and other activities which require only basic knowledge and skills in child support casework.
Knowledge, Skills, and Abilities required at this level include knowledge of basic personal computer usage and PC software; of federal and state laws, policies and procedures relating to child support; of readily available sources to locate information; of current social and economic problems; of the principles of family economics and budgeting; of human relations; and of social assistance requirements. Ability is required to establish and maintain effective working relationships with others; to handle confidential and sensitive work with discretion; and to interpret and handle routine decisions in accordance with agency policy.
Competencies required at this level include business etiquette, oral communication, using technology to communicate, stress management, flexibility and adaptability, customer service, legal concepts, ethical concepts, and planning and evaluating.
Education and Experience requirements at this level consist of a bachelor’s degree; or an equivalent combination of education and experience, substituting one year of professional child support enforcement, accounting, or social work for each year of the required education; or completion of an associate’s degree in Legal Assistance or a closely related program of paralegal education;or an associate’s degree in Public Service – Legal Case Management; or completion of an American Bar Association approved paralegal education program.
Level II: Code: H30B Salary Band: I
At this level employees provide full-performance child support services to children and custodial parents of Oklahoma and all other states and territories and perform investigations requiring both broad and specialized knowledge of all child support services. Employees assigned to positions at this level will have greater independence and discretion in negotiating settlements and making decisions that will work toward resolution of child support case problems. Responsibilities may also include serving as a resource for other child support specialists, participating in policy development affecting an area or small office and/or interpreting casework policy in unusual situations.
Knowledge, Skills and Abilities at this level include those identified in Level I plus the knowledge of federal regulations pertaining to the Title IV-D program; and of the Department of Human Services policy and procedure for Title IV-A and IV-D Programs. Ability is required to utilize legal/administrative processes; to interview, mediate and negotiate; to evaluate personal financial records; to provide caseload management; to exercise good judgment in evaluating complex situations; and to make decisions based on available data and adopt appropriate courses of action.
Competencies required at this level include those identified at level I plus problem solving/objectivity, conflict resolution, knowledge of business technology, and external/global awareness.
Education and Experience requirements at this level consist of a bachelor’s degree and one year of professional experience in child support enforcement, accounting, or social work; or a master’s degree; or a juris doctorate degree; or an associate’s degree in Legal Assistance or a closely related program of paralegal education and two years of qualifying experience; or an associate’s degree in Public Service – Legal Case Management and two years of qualifying experience; or completion of an American Bar Association approved paralegal education program and two years of qualifying experience; or an equivalent combination of education and experience, substituting one additional year of qualifying experience for each year of the required bachelor’s degree.
Level III: Code: H30C Salary Band: J
This is the specialist level where employees are designated as lead workers or backup supervisors of Level I and II employees. Employees designated as lead workers or backup supervisors at this level act as mentors to Level I or Level II employees by providing child support case consultation, advising and training on child support casework and/or interpretation of laws, regulations, policies, and procedures. Responsibilities may include assigning caseloads and ensuring compliance with federal and state laws and regulation, agency and program policies, and procedures and office policies and practices. Employees at this level will provide casework services at all levels of difficulty and complexity.
Knowledge, Skills and Abilities at this level include those identified in Level II plus the knowledge of the principles and methods of employee training. Ability is required to interpret and apply laws, rules, regulations, policies, and procedures; and to organize, monitor, and direct the work of others.
Competencies required at this level include those identified at level II plus subject matter expertise, developing others, and organizational awareness.
Education and Experience requirements at this level consist of those identified in Level II plus one additional year of professional experience in child support enforcement.
Level IV: Code: H30D Salary Band:K
Child Support Specialist IV
This is the leadership level where employees supervise and coordinate child support specialists in the location of non-custodial parents, establishment of paternity, establishment of support, and enforcement of child, spousal and medical support in accordance with established legal and administrative requirements of the Department of Human Services, state law and federal regulations. Employees assigned to this level provide direct supervision to lower level child support specialists, supervise aspects of the program such as IRS and Oklahoma Tax Commission intercept, credit bureau referrals in the State Office, supervise teams comprised of child support specialists and may carry a reduced caseload comprised of complex cases.
Knowledge, Skills and Abilities at this level include those identified in Level III plus the knowledge of the principles and practices of effective supervision. Ability is required to plan and distribute work; and to collaborate in making social, legal and financial decisions.
Competencies required at this level include those identified at level III plus setting standards and direction, sustaining high team performance, and human resource concepts.
Education and Experience requirements at this level consist of those identified in Level III plus one additional year of professional experience in child support enforcement.