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Long-Term Care Ombudsman

Service Information

​​​​The Ombudsman Program serves residents in Oklahoma’s long-term care facilities, including nursing homes, assisted living and similar adult care homes. An ombudsman helps improve the quality of life and the quality of care available to long-term care facility residents.

Resources

Frequently Asked Questions

Become a volunteer Ombudsman?
The ombudsman program is supported by local volunteers who are committed to improving the lives of older persons in institutions. The Area Agencies on Aging Ombudsman Supervisors train, supervise and support the volunteers.  Persons interested in volunteering should contact the Ombudsman​ Supervisor in their area, or state office personnel.

Compare Nursing Homes?
Medicare provides information to help individuals decide what nursing home will meet their needs.   The "Nursing Home Compare" allows searches by state, county, name of facility or proximity.

File a complaint with an Ombudsman?
To file a complaint, simply contact the Ombudsman Supervisor or e-mail ombudsman.intake.line@okdhs.org

File a complaint with the Health Department?
Long-term care facilities must be licensed by the Oklahoma Department of Health to provide care.  Complaints can be made directly to the Health Department (.pdf, 1 pp, 23.1KB).

What does the ombudsman do with a complaint?
A long-term care ombudsman is a person who receives complaints from residents of long-term care facilities, their friends or relative and attempts to resolve those complaints within the facility. The Ombudsman has the authority to explore problems and recommend corrective action to the facility. 

Contact Information

Bill Whited
State Ombudsman

Phone:  (405) 521-2281
Fax:       (405) 522-6739

Mailing Address
P. O. Box 53159
Oklahoma City, OK 73152



Bill Whited, Long-Term Care Ombudsman, Aging

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