Library: Policy

OKDHS:2-41-13. Data processing application systems maintenance and development process

Revised 9-1-09

Oklahoma Department of Human Services (OKDHS) data processing application systems maintenance and development projects which utilize Data Services Division (DSD) hardware and software are coordinated and approved by DSD. All DSD data processing support is coordinated through the DSD Customer Relations and Support (CRS) coordinator assigned to the requesting office or division.

(1) Project initiation. The office or division requiring data processing support along with the CRS coordinator define the basic requirements of the project. The user division initiates web-based form, Portfolio Management Pre-Project Assessment Questionnaire.
(2) Requirements. The CRS coordinator works with the requesting division to establish detailed requirements for the service requested. The coordinator assists the requesting division in preparing any necessary federal planning documents, funding requests, or both. If it is determined that part or all of the project is to be out-sourced, the coordinator assists the requesting division in preparing an invitation to bid (ITB) and evaluating bid responses.
(3) Project plan. If the project is accomplished utilizing DSD resources, the CRS coordinator:

(A) establishes a project plan;
(B) develops any additional sub-projects;
(C) routes the project plan, work request, and project requirements to the appropriate DSD unit for assignment of resources;
(D) negotiates the project priority; and
(E) monitors the project until completion.