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Library: Policy

OKDHS:115-3-3. General office procedures

Revised 6-1-08

(a) County directors establish standard operating procedures for their assigned human services center (HSC).  Standard operating procedures:

  • (1) provide framework for local operations and contain information, such as procedures for transferring case records from group to group, reception procedures, voice mail procedures, personal grooming and attire, and evacuation procedures; and
  • (2) are not intended to replace individual employee responsibility for being knowledgeable of policy, but serve as a quick and easy reference to the operations of the local office in conjunction with policy and procedures manual references.

(b) Field Operations Division (FOD) encourages county directors to include HSC staff in developing the standard operating procedures.

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