340:25-5-350.4. Undistributed and pended Issuance payments
(b) Pended payments. A payment is pended when it is distributed to a case balance but the issuance of the payment is temporarily suspended. Reasons why a payment has not been issued may include, but are not limited to:
(c) Payment resolution. OCSS researches the reason for the undistributed or pended status in the automated Oklahoma Support Information System (OSIS), resolves and processes the payment by:
(1) adjusting the case balance to distribute to the custodial person or other balances;
(2) applying to balances on other cases; or
(3) refunding to the payor. • 2
INSTRUCTIONS TO STAFF 340:25-5-350.4
1.Undistributed payments.Reasons why a payment cannot be distributed may include, but are not limited to:
(1) the case has a zero balance at the time of the payment;
(2) insufficient information to issue the payment to the custodial person; and
(3) the case is closed.
2.(a) Payment request.
(1) When making a payment request to the Center for Finance and Budget, Oklahoma Child Support Services (OCSS) district office) staff:
(A) verifies the accuracy of the automated Oklahoma Support Information System (OSIS) for case information regarding obligations, balances, customer information, income assignment status, or other information necessary for payment processing;
(B) enters the appropriate disposition instruction on the payment on the OSIS Financial Notes Add (CFN) and Pended Notes Add (PNDX) screens; and
(C) sends the payment request to the Center for Finance and Budget's OSIS work list with an R resolution indicator, using the district office resolution indicator change screen (UNDR).
(2) The Center for Finance and Budget processes the payment request when conditions in OAC 340:25-5-350.4 Instructions to Staff # 2(1) are met and disposition instructions meet federal and state regulations.
(3) Additional documentation to support disposition instructions may be required.Upon receipt of all required documentation, the Center for Finance and Budget has five business days to complete a payment request.
(b) Section 303.100 of Title 45 of the Code of Federal Regulations requires all of an obligor's cases' income withholdings be honored, giving priority to current support.When one of an obligor's cases is paid in full by income withholding, all child support collected from income withholding is applied to the obligor's remaining cases' balances.Except in cases of payment errors per OAC 340:25-5-350.3, OCSS does not refund income withholding payments to an obligor who has existing balances on other cases.