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Library: Policy

340:25-5-118. Noncooperation on non-TANF and child care subsidy cases

Revised 9-15-2021

(a) Oklahoma Child Support Services (CSS) determines noncooperation in a non-TANF case on the same basis as a TANF case.  Oklahoma Administrative Code (OAC) 340:25-5-114 describes indications of noncooperation. When CSS determines noncooperation, CSS closes the case under Section 303.11 of Title 45 of the Code of Federal Regulations• 1

(b) CSS requires a new application to reopen a case closed because of noncooperation.  The applicant for services must agree to cooperate with CSS.  • 2 through 4 

Revised 9-15-2021

1. Failure to provide an order.  When the custodial person (CP) does not provide a copy of a child support or other order, it does not automatically constitute noncooperation.  Child Support Services (CSS) staff attempts to obtain the order, per Oklahoma Administrative Code (OAC) 340:25-5-114 Instructions to Staff.

2. Noncooperation determination in non-Temporary Assistance for Needy Families (TANF) cases.  CSS staff considers the factors listed in OAC 340:25-5-114, in making a noncooperation determination in non-TANF cases.  The district CSS office staff must document in the case record the circumstances of the noncooperation and what action the CP failed to take that was essential for proceeding to the next step in providing child support services.

3. Documenting cooperation.

(1) When CSS staff determines the CP is not cooperating with CSS, staff updates the cooperation block on the Custodial Person Data Update (CCPU) screen of the Oklahoma Support Information System (OSIS) to 'O'.  When a case closes for noncooperation, CSS staff leaves the 'O' code on the CCPU.

(2) When the CP resumes cooperation with CSS, child support staff changes the cooperation block on the CCPU screen to 'Y'.

4. When the application is received,CSS reopens the case, leaving the 'O' in the noncooperation block on CCPU.  When CSS district office staff determines the CP resumed cooperation, CSS district office staff changes the block on the CCPU screen to 'Y'.

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