340:1-11-5. Administration of programs
Prior to implementation of any new programs or methods for providing existing services, the Civil Rights Administrator, upon request, conducts a study and prepares a report that shows the impact on minority groups and persons with disabilities, and the accessibility of the services, as proposed, to minority clients or clients with disabilities, both present and prospective. • 1
1.The activities in (1) - (4) of this Instruction are used to administer programs.
(1) The Office for Civil Rights administrator solicits methods of recording and reporting services delivery by race, disability, and limited English proficiency from each program, facility, contractor, institution, or local office.
(2) The Oklahoma Department of Human Services (DHS) takes positive action, consistent with Title VI or Section 504 of the Rehabilitation Act of 1973, to overcome the effects of conditions that result or resulted in limiting participation in any program.
(3) DHS ensures minority clients are assigned staff competent to serve them; however, this does not imply staff must be of the same race or national origin as the client but:
(A) when clients or potential clients cannot express themselves fluently in English, staff has access to translation resources to serve them; and
(B) DHS staff is sensitive to the special needs and cultures of such clients.
(4) DHS ensures the services and activities of its programs are accessible to clients with disabilities.