Your "good cause" determination often depends on whether the client exercises "control" of the situation or circumstances that cause him or her not to meet the work requirements. Policy does not detail every situation where the client does not exercise "control." It does provide several examples where clients lack "control" of the situation. You must determine a client lacked "control" of their situation when absences from work are caused by
- a person's illness,
- the illness of a household member that requires the person meeting ABAWD through work requirements presence,
- a transportation breakdown,
- an unanticipated emergency, or
- a business closure for a holiday or natural disaster.
You should not limit good cause determinations to these categories. Good cause applies to any circumstances that show the client did not exercise control over the situation.