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Questionable Information

Prior to certifying a case, you must verify questionable factors, only if they affect the amount of SNAP benefits a household would receive.  If the questionable information does not affect entitlement (like excess expenses or deductions), you can certify the case, ignoring the expenses, grant the expense if verification is provided.

To consider information questionable, the information on the application must be inconsistent with:

  • Statements made by the applicant
  • Information currently in the case record
  • Other information received by DHS

In your FACS case notes, you must document why the information was questionable, what documentation resolved the case, and any reasons alternate sources of documentation was used.

Remember – every case and every household circumstance is different.  You should base every decision on the household's circumstances.

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