In order to restore lost benefits, DHS must learn about the lost benefits timely. This means that we must learn about the loss within 12 months of the date benefits were lost.
Lost Benefit Notice
We receive notice of the lost benefits on the date when
- you receive a verbal or written request to restore lost benefits,
- you discover or receive information that indicates the household received less than it should have,
- the household requests a fair hearing to contest an adverse action, or
- the household initiates judicial action to recover the lost benefits.
To determine timeliness of the notice, you do not count the month in which you received notice. Begin counting with the month that precedes the month in which you received notice. Count back 12 months.
For example, if you learn about lost benefits on January 9, 2019, you can restore benefits lost from December 2018 to January 2017. If you learn about lost benefits on November 12, 2019, you can restore benefits lost from October 2019 to November 2018.