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How much to restore?

You must determine the amount of SNAP benefits to restore to the household for each month. Start with the month the loss began or, when the loss began outside of the 12-month time limit, with the first month inside the time limit. Stop with the month you corrected the error or when the household became ineligible.

A client does not currently have to be receiving benefits in order to receive lost benefits. Restore benefits equal to the amount that were lost.

Be aware that there is an offset process that may reduce the amount restored when the household has an overpayment.

Computation Examples

​Lost Benefit Scenarios Calculation Method​ Restoration Method
​Household approved for fewer SNAP benefits than it should have been ​DHS determines the household is eligible for SNAP but issues the wrong amount of benefits.
The lost benefits are the difference between what the system shows the household receiving and what the available verification shows the household is eligible to receive.

  1. Update the benefit amount to reflect the household’s ongoing eligibility in FACS.

  2. Use the FSSR or FSLB IMS transaction to determine the amount of SNAP benefits for which the household qualifies.

FSSR works for the current or previous two months of eligibility.
You will need FSLB for benefits lost prior to this time.
​Household’s application incorrectly denied DHS has incorrectly denied an application for SNAP benefits.
  • The lost benefits are the amount the household was eligible to receive if we had correctly certified benefits.

  • For initial applications, the loss begins in the application month.

  • For a certification renewal, it begins with the month that follows the end of the certification period.

  1. Certify the benefit in FACS, and use the date the household should have qualified.

  2. Anything before the current or previous two months will not issue when certifying in FACS. Use FSSR or FSLB to retro-cert these benefits.
​Household’s SNAP eligibility incorrectly closed DHS has incorrectly closed a SNAP benefit.
  • The lost benefits are the amount the household was eligible to continue receiving.

  • The loss begins with the first month benefits were not received because of the incorrect closure. It ends once you correct the error or the household is no longer eligible.
  1. Reopen the household’s SNAP benefit.

  2. Update the case to reflect any changes to the benefit. The system determines if the benefit amount changes.

  3. Use FSSR or FSLB to issue any months of eligibility not automatically restored to the household. This should be any months the household was eligible for prior to the previous two months.

​Household’s SNAP eligibility delayed more than 30 days by a DHS error DHS did not process a household’s SNAP benefit within 30 calendar days, and DHS is at fault for the delay.
  • The lost benefits are the amount the household was eligible to receive if we had correctly and timely certified benefits.

  • The application stays in pending status until you can determine eligibility.

  • The lost benefits begin on the application day or when the household would have become eligible for benefits.

          Certify the SNAP benefit effective the original application date.
Use FSSR or FSLB to restore benefits for the months you cannot restore using FACS.
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