When can benefits be reopened following a closure?
- DHS did not follow policy and procedures correctly. If this is the case, you will reopen the benefits back to the first day of the month.
- The client failed to complete their MCR timely but still provided all verification by the first day of the closure month. Reopen the case for the first day of the month.
- The client failed to complete their MCR timely and provided all verification before the last day of the closure month. The case will be reopened to the date verification was provided and benefits will be prorated for this month.