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Jeff comes into the office to apply for SNAP and has recently lost his wallet.  He was told by a friend that he would need to bring in check stubs but currently does not have a photo ID.  What should we do?

The client's pay stubs can be used to verify identity.  You must make sure that you accept any reasonable attempt to verify identity, even if it is just a collateral statement by someone who knows the client.  We cannot require a specific document to verify identity.  On the flip side, it is one piece of documentation that we absolutely have to verify, so you should make sure that you have something on file that does so and state what that is in case notes if it is a brand new case.  You should also note in imaging what is being used to verify identity so that it is clear when looking back at a case later.

Ryan has a difficulty understanding the questions asked during the application process and asks his mother, Berenice, to come along.  Ultimately, it is determined that she should be made an authorized representative.  What is needed to begin this process?

Ryan needs to provide something in writing allowing Berenice to act as an authorized representative.  Also, verification of identity is required for both.  Any reasonable identification can be used to prove identity and should be accepted. 

A family has applied for benefits today.  They just moved to town and don't have their social security cards available to show to you.  They know the numbers, however.  What should you do?

As long as nothing questionable comes up when you input the social security numbers, you don't need to request social security cards.  If the numbers appear to be incorrect or might belong to someone else, you will need to request additional proof before adding those members to the case.

Rebecca had her second child, Antoine, 6 months ago and reported the birth to the agency.  Today, she came in to complete her mid-certification renewal. She does not have his social security number with her today.  What should you do?

The policy is written to require a SSN for a newborn at the next certification or at 6 months, whichever is later.  Since this is not a certification, you can wait for the next certification to remove the child for no social security number.

Becky came in to the local office to apply for SNAP benefits.  During the interview process, it comes to your attention that the client is applying because she lost her job in Arkansas and came home to stay with her mother and figure out what is next.  What should we do?

You need to determine the client's residency.  More questions should be asked to attempt to tie the client to a primary residence.  If the client tells you that she is going back to Arkansas, the client will need to apply in the State of Arkansas as she would be considered a resident there.  If it appears that the client will be staying in town for a undeterminable time, she may be considered a resident.  If you determine that the client is now a resident of Oklahoma, you must verify that the client has no benefits in Arkansas before certifying the case.

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