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Normal processing standard for initial applications

You must determine eligibility for households who complete the initial application for SNAP within 30 calendar days following the application date. 

Withdrawing application

Clients may withdraw their application at any time before determination of eligibility.  You will document in FACS case notes the reason for withdrawal (if given).  You should attempt to confirm with the client that they want to withdraw. 

Customer Service Best Practice:If a client withdraws for any reason, thank the client for letting you know that they need to withdraw and let them know that they can reapply at any time.

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