Skip to main content


Professionalism means doing a job well.  Getting your tasks done timely is just one part of being a professional.  It is important to remember that professionalism begins with the individual and your behavior affects the perception of the agency. 

Factors of Professionalism
Appearance Dress for your situation to help your attitude
Keep your workstation clean and efficient
Smiles breed positive attitudes
Attitude Avoid personal negativity, it affects the team
Be flexible and open to new ideas
Take pride in yourself and practice stress relief techniques
Behavior Be polite and honest
Reply quickly and thoroughly to emails and voicemails
Avoid gossip and respect everyone
Knowledge Be aware of current policies and procedures
Seek out further training
Offer suggestions on office / agency improvement
Back to Top