Professionalism
Professionalism means doing a job well. Getting your tasks done timely is just one part of being a professional. It is important to remember that professionalism begins with the individual and your behavior affects the perception of the agency.
| Factors of Professionalism | ||
| Appearance | Dress for your situation to help your attitude | |
| Keep your workstation clean and efficient | ||
| Smiles breed positive attitudes | ||
| Attitude | Avoid personal negativity, it affects the team | |
| Be flexible and open to new ideas | ||
| Take pride in yourself and practice stress relief techniques | ||
| Behavior | Be polite and honest | |
| Reply quickly and thoroughly to emails and voicemails | ||
| Avoid gossip and respect everyone | ||
| Knowledge | Be aware of current policies and procedures | |
| Seek out further training | ||
| Offer suggestions on office / agency improvement | ||
