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06/03/2020

SNAP Expedited Service:

Updated the name of this chapter from "Expedited Eligibility" to "Expedited Service."


Added updated language to the Criteria page.

    • Incorporated material from the unpublished Initial Application Screening page.
    • Reflected the end of the federal waiver for postponed interviews.
    • Added instructions on how to document expedited screening.

Added updated language to Time Limits.

    • Moved the "when to use a late date" discussion to this page. It was previously on the Late Entitlement Determination page.
    • Offered instructions on what date to enter in C34.
    • Relocated an example from the Late Entitlement Determination page.
    • Added a new example to explain how the absence of postponed interviews affects the time limit.
    • Reflected new language at 340:50-11-5(1).
    • Incorporated material from the unpublished Procedures page.
    • Retitled this page Postponing Verification.
    • Removed the instructions for postponing interviews.
    • Recast the page to improve readability and ease of use.
    • Removed references to postponed interviews.
    • Updated language to reflect current usage.

Added new language to Coding Expedited Examples page.

    • Updated the example on how to pursue an expedited interview.
    • Clarified that OKDHS must verify client's questionable ABAWD claim or postpone verification within the expedited service period.
    • Added bullet points to improve readability.    

Unpublished the Initial Application Screening, Late Entitlement Determination, and Procedures pages.

05/18/2020

SNAP Lost, Destroyed, and Disaster Benefits:

Removed a hyperlink from the Top.

    • Removed a hyperlink to the unpublished Issuing a Supplement page.

Added clarifying language to Restoration of Lost Benefits.

    • Defined lost benefits.
    • Added a list that outlines when a worker restores lost benefits.
    • Added instructions on how to pursue verification to establish the benefit amount.

Added a new Notice Timeframe page.

    • Relocated time-related material on the Restoration of Lost Benefits to this page.
    • Provided guidance on how to determine if the notice of lost benefits is timely.
    • Added an example that demonstrates how to calculate the notice timeframe.

Added a new material to Computing the Amount to be Restored.

    • Simplified this title to How much to restore?
    • Added material from the following unpublished pages:
      • Incorrect Amount of Benefits;
      • Delay, Denial, or Termination;
      • Method of Restoration;
      • Lost Benefit Equation; and
      • To Restore Lost Benefits.
    • Added hyperlinks to the Quest FSSR page and the Handbook FSLB pages.

Added a new FSLB page.


Added new material to Disputed Benefits.

    • Improved the readability of this page.
    • Removed outdated income limits and provided a hyperlink to the Appendix C-3-A.

Unpublished the following web pages:

    • Error Discovered by DHS Staff;
    • Incorrect Amount of Benefits;
    • Delay, Denial, or Termination;
    • Method of Restoration;
    • Lost Benefit Equation;
    • To Restore Lost Benefits;
    • When DHS staff disagrees about a need to restore benefits; and
    • Fair hearing prior to or during the time benefits are being restored.

04/29/2020

Published a revision of the Qualified Alien page.

    • Emphasized that certain aliens are automatically qualified and eligible based on their alien status.
    • Recast the page to improve readability and better reflect the structure of the rule.

04/22/2020

SNAP Work Provisions:

Added a list of criteria to What you must do for OK SNAP Works?.

    • Explains who to refer to OK SNAP Works.

03/17/2020

The LIHEAP portion of the AFS Handbook began publication.

03/12/2020

Adjusted the hyperlinks in the Application Process Table of Contents.

Removed the requirement to cooperate with Child Support Services on

Updated misdirected hyperlinks on the Vendor Payment and Child Support Deduction pages.

Unpublished the following pages:

    • Child Support,
    • Mandatory Pursuit of Child Support,
    • Mandatory Pursuit of Child Support at the Certification or Renewal,
    • Mandatory Pursuit of Child Support During the Eligibility Period,
    • Responsibilities,
    • Locating a Known Parent,
    • Establishing Paternity,
    • CSS referrals,
    • FACS Child Support Coding,
    • Checking Child Support Cooperation,
    • Non-Custodial Parents,
    • Court-Ordered Child Support,
    • Joint Custody Agreement,
    • Termination of Parental Rights,
    • Good Cause,
    • Good Cause Claims,
    • Good Cause Verification,
    • Evaluating Good Cause,
    • Pending Good Cause FACS Coding,
    • CSS Good Cause Decisions,
    • Good Cause Approved FACS Coding, and
    • Non-Cooperation with Child Support pages.

02/10/2020

SNAP Work Provisions:

Added new pages to reflect the new name of the SNAP employment and training program: OK SNAP Works, What does OK SNAP Works offer?, and What you must do for OK SNAP Works?.

10/14/2019

SNAP Application Process:

Added updated language to Resources.

SNAP Household:

Added updated language and restructured Students.

Added new web pages to define and illustrate the following exemptions:

Unpublished Eligibility restrictions for students and Student determination question guide.

SNAP Income:

Added updated language to Income.


Added updated language to Earned Income.

    • Added a hyperlink to Self-employment to reflect its inclusion in earned income.

Added updated language to Wages.

    • Added headings to improve readability.
    • Moved discussion of earned income wage exclusions to separate pages, and provided hyperlinks to these pages.
    • Added FACS coding instructions and a screenshot to illustrate it.

Added a Benefit Allowance page.

    • Defined what benefit allowance is.
    • Provided instructions on how to determine the SNAP countable amount.
    • Described the different types of income a person may receive from a S-corporation.
    • Listed where to find these types of income on tax forms.

Added updated language to Self-employment.

Added a new Required Verification page.

    • Explained how to document self-employment income.
    • Defined the different types of business structures a client may possess.
    • Explained what tax forms an individual must file due to their business structure.
    • Clarified where to look on these forms for self-employment income.
    • Described how to translate self-employment verification into the countable net self-employment income.

Added updated language to Boarders.

    • Added headings and bullets to improve ease of use.
    • Hyperlinked to the household rules that affect boarder households.

Added updated language to Capital Gains.

    • Clarified how the SNAP approach differs from both the IRS and Child Care Subsidy approach.
    • Identified where to look for capital gains in a tax return.

Added updated language to Self-employed Farm Income.

    • Added headings, numbered lists, and bulleted columns to improve readability and ease of use.

Added updated language to Profit Sharing.

    • Added instructions to reflect 340:50-7-30(b)(2).
    • Included headings to improve readability and ease of use.

Added updated language to Income from Rental Property.

    • Retitled to Rental Income.
    • Provides instruction for business expenses.

Added updated language to Assistance Payments.

    • Combined material from the SSI and External Resources for SSI pages on this page.
    • Added FACS coding instructions and screen shots.
    • Provided instructions on how to identify these beneficiaries.
    • Included instructions to count these benefits for the intended beneficiary.
    • Incorporated material from the Social Security Retirement and Survivor’s Benefits, External Resources for SSA, and Verifying Social Security and SSI Income.
    • Added FACS coding instructions and screen shots.
    • Provided instructions on how to identify these beneficiaries.
    • Included instructions that these benefits count for the intended beneficiary.

Added updated language to Income and Deductions Prorated.

    • Added a list that explains who is an ineligible household member.
    • Instructed that the homeless shelter deduction would not prorate.

Added updated language to Cheatsheet .

    • Updated to reflect the current rules.

Added updated language to Estimating Income.

Added a new ABLE Accounts page.


Added updated language to National Bills and Programs.

    • Added new programs authorized under Title V of the Community Service Program.

Unpublished

    • Odd Jobs,
    • Traditional Self-employment,
    • Independent Contractors,
    • SSI,
    • External Resources for SSI,
    • Social Security Retirement and Survivor’s Benefits,
    • Verifying Social Security and SSI Income,
    • Monthly Self-employment income,
    • Seasonal Self-employment Income,
    • Annualized Self-employment Income,
    • Determining Net Monthly Self-employment Income, and
    • Anticipating Net Self-employment for Households when annualizing is not appropriate.

SNAP Deductions:

Added clarifying structure to the Deductions page.

    • Added subheadings to break up the material.
    • Added hyperlinks to provide easy access to relevant material.
    • Reordered the list of deductions to mirror 340:50-9-1.
    • Removed the hyperlinks to unpublished pages.

Added updated wording to

Added updated language to Medical Expense FAQ.

    • Added Controlled Substance Act restrictions on prescription medication.
    • Added updated wording.
    • Added Controlled Substance Act restriction on prescription medication.
    • Added subheadings to structure the rules.
    • Added language to identify what may be approved.

Added updated language to Non-allowable Medical Deduction Costs.

    • Added the proscription on counting prescription marijuana costs or the costs associated with its use.

Added a new Excess Shelter Deduction page.

    • Added a new page to reflect how shelter costs and the utility deduction interact to determine SNAP eligibility.
    • Defined the countable amount and maximum amount.

Added updated language to Shelter Costs.

    • Provided examples of approvable and not approvable shelter costs.
    • Added FACS Coding information.
    • Entered headings to improve reading ease.
    • Defined the new standard deduction for homeless households.
    • Provided Examples to clarify the new rule.
    • Provided FACS coding instructions.

Added updated language to Utility Allowances.

    • Entered FACS Coding Information.
    • Updated utility deduction amount to the current amount.

Added updated utility deduction to the current values on Standard Utility Allowance and Basic Utility Allowance.


Added hyperlinks for Standard Utility Allowance and Homeless Shelter Deduction on the Deductions Table of Contents.

09/26/2019

Added updated language to Roomers and Boarders.

07/10/2019

The Child Care Subsidy portion of the AFS Handbook began publication.

05/10/2019

SNAP Income:

    • Updated language reflects the current self-employment income calculation process.
    • Income calculation begins with the gross income (not the net income amount) from a tax return.
    • Updated language reflects the current self-employment income calculation process.
    • Income calculation begins with the gross income (not the net income amount) from a tax return.
    • Wording emphasizes that verification must reflect as much of the past 12 months as possible.

04/11/2019 to 04/12/2019

COMP

    • Updated annual federal gift tax exclusion for 2018.
    • Removed the federal gift tax exclusion from 2016 and 2017.

SNAP Application Process:

    • Added a definition of an authorized representative that reflects current policy language.

    • Added a specific list of an authorized representative's possible duties.

    • Makes clear the household may choose which duties an authorized representative can perform for them.

    • Added headings to improve readability and quick access to information.

    • Added restrictions on whom may be an authorized representative from Notes on Authorized Representative.

    • Added FACS and IMS coding options for when the household does and does not want the household to purchase food benefits.
    • Added an instruction about deactivating an EBT card.
    • Added the worker responsibilities to determine if the household wants an authorized representative to access to SNAP benefits before granting access and to correctly and promptly update systems to reflect the household's wishes.

SNAP Income:

    • Combat pay listed as exempt income.

SNAP Deductions:

Added clarifying language to Dependent Care.

    • Wording emphasizes that activity fees and transportation to and from child care provider are acceptable deductions.
    • Headings added to improve readability.

SNAP Changes and Renewals:

    • Wording focused on eliminating passive voice.
    •  Data match references added.

Added the correct phone number for OKDHSLIVE! to Timeframe for MCR Notice, Timeframe for CR Notice, and CR Notice Form.


Added clarifying language to Certification Renewals.

    • Added language that acknowledges the possibility of a 4 month ABAWD certification.
    • Updated the Child Care Subsidy renewal information to reflect 12 month renewals.

Unpublished Changes that Increase Benefits and Determining Annual or Semi-annual Reporting Status

10/15/2018

SNAP Expedited Eligibility:

Updated the wording for Introduction.

    • Added new wording to emphasize first contact resolution.

Updated language and moved the relevant examples dealing with these rules to Criteria and Initial Application Screening.

    • Moved examples to the page where the Handbook discusses those rules and unpublished the separate Example pages. 
    • Updated Criteria Examples to indicate how to apply the expedited criteria.  
    • Added new wording to emphasize first contact resolution.
    • Added a discussion about how the day a client submits an application does not count when determining timeliness.

Added updated language in light of Policy changes to Postponing the Interview and Verification.

    • Added new wording to emphasize first contact resolution and provided a hyperlink to the Same Day Verification Procedures.
    • Updated the form used to schedule a postponed interview.
    • Added a discussion about how long the household has to complete a postponed interview or to provide postponed verification from the unpublished Notes about needed information page.
    • Changed the rule to indicate a household only has until the end of the postponed certification period to complete the postponed interview.
    • Created relevant examples for this page.

Added clarifying language to Late Entitlement Determination.


Added language to clarify the late date only changes when screening does not reveal expedited eligibility in the first calendar days.

    • Added process language to explain how to record the late date in the FACS Date of Entitlement to Expedited Services field (IMS C34).
    • Moved the relevant examples to this page and unpublished the separate example page.
    • Updated the example to account for the difference between pre and post 7th day screenings.

Added new language about how to handle missing Social Security numbers to Procedures for Expediting Services.

    • Added new language about missing Social Security numbers to this page. This information was previously on the unpublished Notes about needed information page.
    • Updated the language on this page to improve readability.

Unpublished the Notes about needed information.

    • Integrated this material onto other pages.
    • Added the possible 3 or 4 month certification periods when the worker interviews and receives all verification.
    • Rearranged material to improve readability.

Added clarifying language to Coding Examples.

    • Added a clarification that DHS determines eligibility from the application date.
    • Added a discussion of the possible 4 month certification period for households containing an ABAWD.
    • Added language to clarify the late date only changes when screening does not reveal expedited eligibility in the first 7 calendar days.
    • Added new wording to improve readability and decrease mistaken impressions.

07/10/2018

SNAP Interviews:

Added additional suggestions to SNAP - Interviewing with an Interpreter

06/13/2018

SNAP Work Provisions:

Added updated FACS images to SNAP -  ABAWD FACS Coding, Work Registration Coding, and Voluntary Quit or Reduction of Work Effort Coding to reflect recent FACS updates.


SNAP - ABAWD SNAP Benefit Types retitled ABAWD SNAP Status Types.  The name better reflects the intended meaning. 

Updated benefit type language to status type on Extending or Regaining Eligibility, ABAWD Changes, and Table of Contents.

02/02/2018

SNAP Application Process:

Added a new website SNAP - Income Eligibility Determination

SNAP Changes and Renewals:

Added clarifying language to SNAP - Changes during a Non-Report Month

    • Added a comprehensive list of why cases might close during a non-report month.
    • Added the timeframe in which client must report changes. 

Changed SNAP - SNAP Mid-certification Renewals

    • Wording focused on explaining the MCR process.
    • Added an explanation of the MCR verification required. 

Added clarifying language to SNAP - How to determine if a client should have an MCR

    • Added language to clarify what households have a MCR.
    • Added a definition of change reporting households.

Added process language to SNAP - Determining Annual or Semi-annual Reporting Status

    • Added language to explain how the system assigns a certification period.

Changed SNAP - Worker Responsibility during Renewals

    • Changed reporting timeframe from 10 days to the 10th of the month following the change to reflect a Policy change.
    • Provided links to the Benefit Renewal Form and Change Form and instructions on their use.

Updated wording of SNAP - Semi-annual Reporting Households

    • Updated wording to improve readability.

Added additional process information to SNAP - Systems Information for MCRs

    • Added language that explains why processing the MCR timely is important.
    • Added instructions advising staff to complete the MCR as soon as possible. 

Added additional process information to SNAP - Systems Information for MCRs

    • Added language that explains why processing the MCR timely is important.
    • Added instructions advising staff to complete the MCR as soon as possible. 

Changed SNAP - Changes affecting SNAP amount

    • Changed reporting timeframe from 10 days to the 10th of the month following the change to reflect a Policy change.

Updated wording of SNAP - Verification needed for MCRs

    • Updated wording to improve readability.

Added additional process and clarifying language to SNAP - Changes in Household Composition

    • Added instructions on adding a newborn to the household.
    • Added language that explains staff persons treat a household's statement relating to household composition as verified upon receipt.

Updated wording of SNAP - Timeframe for CR Notice

    • Updated wording to improve readability.

 SNAP Expedited Services:

Added clarifying language to SNAP -  EO Postponing the Interview and Verification

    •      Language emphasizes a 30 day time limit for interviews and a 60 day time limit for verification.

Added clarifying language to SNAP - EO Criteria

    • Added language that explains how Resources count in EO screening.
    • Added a hyperlink to the EO Screening Tool and Policy references.

SNAP Income:

Added updated process information on SNAP - All Income and Deductions Counted

    • Added probation or parole violator and failing to meet Work Requirements as disqualification reasons.
    • Added a Policy citation.

Added clarifying language to SNAP - Income and Deductions Prorated

    • Added examples of prorating income and expenses.
    • Added a Policy citation.

SNAP Deductions:

Added a new website SNAP - Medical Expense Change reported during Certification Period

 

Added a new website SNAP - One Time Expenses

 

Added a new website SNAP - When Must Medical Expenses be Verified

 

Added a new website SNAP - Expense Calculation

 

Added a new website SNAP - Unverified Deductible Expenses

10/30/17

Added clarifying wording to SNAP - Medical Expense Deduction

    • Added language that covers situations where averaging might prove necessary. 

Reworked SNAP -   Medical Expenses FAQ

    • Added hyperlinks to access medical expenses reported during the certification period and one-time medical expenses.
    • Added clarifying language.

10/12/17

Added an instruction to SNAP - Length of Certification Period

    • Added an instruction that shows how ABAWD status impacts the certification period.

Added clarifying language to SNAP - Client Cooperation Responsibilities

    • Added language that explains that DHS staff assist clients when clients request assistance in acquiring verification or with scheduling a more convenient interview.

    • Added language on how staff handle applications from a household refusing to cooperate with QC.

10/04/17

Added clarifying language to SNAP - Service Animals

    • Added language to clarify when an animal meets the definition of a service animal.
    • Added greater information concerning what expenses staff can count.

10/03/17

Added a Policy citation to SNAP - Income and Deductions or Ineligible Household Members

4/11/17

Made various changes to SNAP - Income Exclusions

    • Changed WIA to WIOA

    • Updated Reimbursement and Loan language to match 3/1/17 rules

4/10/17

Added wording about ABLE Program accounts as excluded income

    • SNAP - Income


      • Income Exclusions

Created page on ABLE Program Accounts

    • Comprehensive Programs


      • ABLE Account

4/4/17

Removed wording about existing applicants applying on OKDHSLive! as all applicants may use the service

    • Application Process


      • Filing Applications

1/5/17

Added wording to SNAP: Income Exclusions to clarify that unearned income of a child counts on the case

    • Income


      • Income Exclusions

12/8/16

Changed wording to better reflect terminology used by staff

    • Overpayments

      • Overpayment Referral

12/1/16

Changed major changes area on the title page to include hyperlinks to the major changes

11/29/16

Added new main chapter: Comprehensive Programs

    • Added Overpayments Procedures for SNAP to the section

    • Changed home page to include Comprehensive Programs Link

    • Added link to site changes and a brief description of major changes to home page

10/11/16

Changed wording to more reflect policy terms

    • Deductions


      • Household Expenses

  1. Added new page to link to Disqualified Households in income

  2. Added links to all subsites

    • Deductions


      • Disqualified Household Members

Updated all subsites to include deductions

    • Income


      • Disqualified Households

10/10/16

  1. Added chronically homeless per guidance from FNS
    1. Created chronically homeless description page
  2. Added hyperlinks to all subsites
  3. Connected chronically homeless to physically / mentally fit

    • ABAWD

      • Persons Exempt

Removed need for compensation from work and expanded it to include paid, unpaid, in-kind, or volunteer work with a religious or community organization.

    • ABAWD

      • Who are ABAWD?
      • Participation without Time Limits

10/5/16

Removed wording added to anticipate 2016 rules change

    • Deductions


      • Utility Allowances

10/4/16

Added note that a monthly car payment can be considered a shelter deduction

    • Households


      • Homeless Households

    • Deductions


      • Top

      • Medical Expense Deduction

Split pages and added a new FAQ page, made a new graphic, added new questions for 2016 rules, and added hyperlinks to all subsites for:

    • Deductions

      • Medical Expense Deduction
    • Deductions


      • Non-allowable Medical Deduction Costs

Clarified proration rules on shelter vs utility

    • Deductions


      • House Payments

Fixed wording that could imply that clients could be eligible to receive 2 utility deductions

    • Deductions


      • Shelters not Occupied

10/3/16

Improved Wording for clarity:

    • Introduction to SNAP


      • R&R Script


    • Households


      • FDP

Added note about not prorating utility expenses:

    • Income


      • Proration Formula

Removed wording on meals provided by institutions to mirror 2016 rules:

    • Households


      • Ineligible Households and SNAP Certification

9/27/16

Changed Appendix D-4-C name to be more clear and added overpayment info to mimic 2016 rules:

    • Households


      • FDP

Changed "willful misrepresentation" to "intentional program violation" and other wording to be more similar to 2016 rules:

    • Households


      • Disqualified Household Member

Improved wording for clarity:

    • Households


      • Fleeing Felon

Added note to follow EO rules when applicable to mirror 2016 rules

    • Households


      • Domestic Violence Shelter

Added note that separate household adults are not eligible for exemption due to having a minor in the home on another case - this mirrors 2016 rules

    • ABAWD


      • Persons Exempt

9/14/16

Updated to match 2016 SNAP policy and procedures:

    • Introduction to SNAP


      • Rights and Responsibilities Script

Updated adding hyperlinks to increase functionality (suggestion from NOSC employees)

    • Households


      • Disqualified Household Members

      • Fleeing Felon

9/12/16

Improved wording:

    • Introduction to SNAP


      • DHS Offices

9/7/16

Fixed wording to clarify policy on spouses and children of alien veterans

    • Households


      • Qualified Alien

8/17/16

Added information on OKDHSLive! for:

    • Changes and Renewals


      • CR Notice Form

Added hyperlinks for:

    • Changes and Renewals


      • Eligibility Determination for CRs

Improved wording for:

    • Changes and Renewals


      • Changes Affecting SNAP Amount

8/16/16

Improved wording for:

    • ABAWD


      • Persons Exempt (removed wording that could imply that ABAWD and E&T are the same)

      • Who are ABAWD? (changed term "work registration")


    • Deductions


      • Intro

      • Utility Allowances


    • Changes


      • Changes during a non-report Month

      • MCR

Changed hyperlink name for persons exempt from ABAWD requirements throughout the whole chapter

8/12/16

Improved wording for:

    • Income


      • Disqualified or Ineligible Household Members

      • Converting Uncertain Income

8/11/16

Added Content for:

    • Interviews

      • Process and Case Notes (info on ACES)

    • Interviews

      • Support and Alimony (link to Quest)

Improved wording and hyperlinks for:

    • Interviews

      • ADM-92
      • Responsibility

    • Income

      • Earned
      • Penalty Income
      • Department of V. A. payments

8/10/16

Improved wording and hyperlinks for:

    • Households


      • Household Composition


    • ABAWD


      • Persons Exempt from Work Registration

      • Who are ABAWD?

      • Participating without Time Limits

      • Regaining Eligibility


    • Expedited Eligibility


      • Initial Application Screening

      • Time Limits

      • Waiving Interviews / Verification (fixed wording that implies that the waive is forever - actually postpone)


    • Interviews


      • Types of Interviews

      • Common Questions

      • Process and Case Notes

8/4/16

Improved wording and punctuation for:

    • Households

      • Citizenship and Alien Status
      • How to use SAVE
      • Disqualified Household Members
      • Centers, Shelters, and Group Homes

8/3/16

Improved wording for:

    • Application Process


      • Delayed Application

      • Denial of Application

      • Relevant Definitions to the Application Process


    • Households


      • Household Composition

      • Separate Households

      • Definitions of People

      • Excluded Households

      • Citizenship and Alien Status

8/2/16

Improved wording for:

    • Application Process

      • Processing Initial Applications
      • Initial Month Proration
      • Certification Periods

Added Quest Link:

    • Income

      • Missing Check Stub Formula

Removed wording contradicting policy update for 2017 (does not affect practices now):

    • Application Process

      • Initial Month Proration

Added Page in:

    • Application Process

      • Certification Periods (page for possible 4 month cert period)

8/1/2016 - Site went Live to the public.

Improved wording for:

    • Application Process

      • Required for all Cases
      • Same Day Filing
      • Worker Responsibilities
      • Processing Initial Applications 
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