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Action on the client’s refusal to pursue income

The client must agree to pursue other potential income at his or her initial application and while receiving Child Care. The following chart summarizes how you respond when the client’s refuses to pursue income.

​Time ​Action
​Initial application ​When the client refuses at the initial application, deny the Child Care application. Use reason “CLIENT’S FAILURE TO COOPERATE-MAPS TO K16 AS 5C (44).”
​During the eligibility period ​When the client verifies he or she has begun receiving the income, after verifying the income, add the income to the benefit. Unless the new income raises household income above the income standard, the system will not count the income until the new renewal.
When the client initially agrees to pursue income but, during the eligibility period, you learn the client is not pursuing the income, case note how you learned the client is not pursuing income. Wait to close the Child Care benefit until the renewal is due.
​Renewal ​The client must verify that the household is receiving, still pursuing, or is ineligible for the income. If the client is not receiving the income he or she promised to pursue, the client must verify that he or she is not receiving the income and why.
  • When the verification indicates the client is not eligible for the income, case note this result and stop pursuing this income.
  • When the verification indicates the client did not pursue or accept the income because it would impact the Child Care eligibility, do not approve further care at the renewal except when the client fails or refused to become a child’s Social Security payee.
  • When the client fails or refuses to become the client’s Social Security payee, count the child’s Social Security income toward the child’s eligibility.
The client has 30 calendar days from when benefits close for the renewal to prove eligibility.

Example 1:

You initially approved Sullivan for Child Care for his daughter Montana and his son Winston. At that time, he was in his last semester of his bachelor's degree program. He stated he was a veteran with disabilities but was not receiving veteran's benefits. He agreed to apply for veteran's benefits. At the renewal, Sullivan states he finished his degree and has been working for 3 months. He explains that he applied for veteran's benefits 6 months ago and the VA denied his application.  What verification must Sullivan provide? 

Sullivan must verify his employment and his pursuit of the veterans benefits. For employment, use the verification that best documents Sullivan’s current and future income. He may declare a schedule when his pay verification supports his declaration. He must also provide verification that he applied for veterans benefits and why Veterans Affairs did not approve these benefits. Do not renew his case until he provides this verification.

Example 2:

Brittany applies for Child Care for her daughter Denise. At application, Brittany works for a retailer. She earns $9.50 per hour and works an average of 35 hours per week. When you certify the benefit, Brittany is upset about paying a copayment. She reports she did not have to pay one in the past. You explain how we determined her income and copayment. About 2 months after the certification, Brittany submits a letter from her employer showing her schedule has changed. Brittany is now working 30 hours per week at the same pay rate. When you call the employer to confirm why the schedule changed, the employer explained that Brittany wanted fewer hours, so she would not have to pay a copayment. What action do you take?

Update the income on the Child Care benefit to reflect Brittany’s new income, and case note that Brittany voluntarily reduced her work hours to avoid paying a copayment. At the renewal, reevaluate whether Brittany continues to work reduced hours. If she continues to work reduced hours and she has the ability to increase her hours, explain to Brittany that she must provide proof that her hours are increasing or you must close the benefit. Consult your supervisor before taking this action.

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