Child Welfare Specialist Program Descriptions
DHS Child Welfare Specialists serve children and families with severe problems – poverty, unemployment, substance abuse, domestic violence, mental illness – and multiple needs. Child Welfare Specialists deal with complex family situations requiring sound judgment and timely decisions.
Child Welfare Services encompass multiple program areas such as:
Child Protective Services;
Family Centered Services; and
Foster Care and Adoptions.
Hotline Child Welfare Specialists receive and process concerns alleging abuse or neglect made by the public to the Child Abuse and Neglect Hotline. Hotline specialists gather all critical information regarding the allegations and locating information of the alleged victim. The hotline specialist makes a determination if the information reported meets criteria for DHS to conduct a safety analysis. The hotline specialist does not have any direct contact with clients served by DHS.
All new Child Welfare Specialists attend trainings required by law or outlined in the Pinnacle Plan. They must successfully complete initial Child Welfare Specialist Academy.
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