Case managers (CM) help eligible individuals gain access to needed medical, social, educational, and other services. These services include:
- Assessment of the eligible individual to determine service needs,
- Development of a specific care plan,
- Referral and related activities to help the individual obtain needed services, and
- Monitoring and follow-up.
The target group for initial behavioral health case management services are persons under age 21 who are in imminent risk of hospitalization for psychiatric or substance abuse reasons or are receiving treatment in an inpatient psychiatric hospital and nearing discharge.
The target group for adult case management services is the chronically and/or severely mentally ill. Chronically and/or severely mentally ill individuals refer to institutionalized adults or adults at risk of institutionalization.