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COVID-19 Public Health Emergency (PHE)

You could be at risk of losing SoonerCare for you and your family if you do not update your information before the PHE ends.

Below are the most frequently asked questions about the COVID-19 Public Health Emergency for SoonerCare. Click the question to see the answer.

At the beginning of the COVID-19 pandemic, the federal government declared a public health emergency. During the PHE, Medicaid agencies are required to continue health care coverage for members, even if your eligibility changes.

During the COVID-19 PHE, the Oklahoma Health Care Authority (OHCA) will not end SoonerCare coverage for members if you fail to update your account information or do not submit required paperwork. This means SoonerCare members can continue being covered by SoonerCare during the COVID-19 public health emergency, even if you no longer qualify.

The COVID-19 PHE may end on March 31, 2022. The end date of the COVID-19 PHE is uncertain at this time. The federal government can extend the COVID-19 PHE 90 days at a time and has done so multiple times since March 2020.

Once the COVID-19 PHE ends, we will check to see if you still qualify for SoonerCare. Please be sure we have your most current information and that you have turned in all the requested documents.

If your account information is not current, your SoonerCare coverage will end when the COVID-19 PHE ends.

Taking the steps below now may help you keep your SoonerCare coverage when the COVID-19 PHE ends.  

  • Update your contact information including your address, phone number and email.
  • Answer all requests for information if you get a letter from SoonerCare or OHCA.
  • Report changes in your household to SoonerCare. This includes if someone becomes pregnant, someone moves in or out of your home, your income changes, or anything else that may affect your SoonerCare.
    • You can report changes by: 
      • Logging into your account by clicking here.
        • To update your log in & password/PIN call the SoonerCare helpline at 800-987-7767 and select:
          • 1 for English or 2 for Spanish
          • 1 for current member
          • 3 for PIN reset
      • Calling the SoonerCare helpline at 800-987-7767.

Take time to think about your health care needs and make a plan in case your SoonerCare coverage ends.

Oklahomans who are no longer eligible for SoonerCare at the end of the PHE may be eligible for coverage through the federal health insurance marketplace.

You can also send a paper application (English / Spanish) to the federal health insurance marketplace at:

Health Insurance Marketplace
Dept. of Health and Human Services
465 Industrial Blvd.
London, KY 40750-0001

There are several community resources available to Oklahomans that may be helpful for you and your family.

Last Modified on Dec 22, 2021