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Continued Claims Four-Week Moving Average Declines for 10th Consecutive Week

Thursday, October 07, 2021

First-call Resolution Rate Jumps to 87%, Call Wait Times Decline

OKLAHOMA CITY – The Oklahoma Employment Security Commission (OESC) reports that initial claims, continued claims, and the initial claims’ four-week moving average declined, with the continued claims’ four-week moving average declining for the 10th consecutive week. The agency also reports the first-call resolution rate has increased to 87% for the month of September, with call wait times also declining to three minutes. 

“It’s incredible to see the continued increase in the agency’s first-call resolution rate, meaning 87% of claimants are getting the help they need with just one call to the agency. This demonstrates the agency’s commitment to helping Oklahomans with their unemployment benefits,” said Shelley Zumwalt, OESC Executive Director. “Last week, we also saw a nearly 10% decline in continued claims, a significant decrease in claims. We are continuing to see a decline in unemployment claims week over week as we near pre-pandemic numbers. Still, the agency remains focused on rebuilding the workforce through our re-employment efforts.”  

Weekly Unemployment Numbers for Week Ending Sept. 25

  • For the file week ending Sept. 25, the number of initial claims totaled 2,090, a decrease of 81 from the previous week's level of 2,171. 
  • For the same file week, the less volatile initial claims four-week moving average was 2,594, a decrease of 147 from the previous week's average of 2,741.
  • The number of continued claims totaled 19,394, a decrease of 1,926 from the previous week’s level of 21,320.
  • Continued claims’ four-week moving average was 21,668, a decrease of 1,470 from the previous week's average of 23,138.

Nationally, the advance figure for seasonally adjusted initial claims for the week ending Oct. 2 was 326,000, a decrease of 38,000 from the previous week's revised level, the U.S. Department of Labor reports. The four-week moving average was 344,000, an increase of 3,500 from the previous week’s revised average. For the week ending Sept. 25, U.S. DOL reports the advance seasonally adjusted insured unemployment rate was 2%, a decrease from the previous week's revised rate.

The national weekly seasonally adjusted initial claims report is one of 10 components in the Composite Index of Leading Economic Indicators. To smooth out the volatility in the weekly initial claims data, a four-week moving average is used to assess trends.

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