Secretary of Transportation Tim Gatz names Marcus Williams as Director of Customer Service for the Oklahoma Transportation Cabinet agencies, which include the Oklahoma Department of Transportation, Oklahoma Turnpike Authority and Oklahoma Aeronautics Commission.
In the newly-created position, Williams will oversee all customer service efforts at ODOT, OTA and OAC.
Most recently, Williams served as Director of Customer Service for the Turnpike Authority beginning in 2018. In less than three years, he transformed the OTA call center, expanding the department to more than 100 employees, coaching staff on improving customer service and establishing benchmarks for the team to meet customer needs.
Williams moved to Oklahoma after working more than 15 years in customer service at Xerox. His final role at Xerox was General Manager/Vice President in Rochester, New York, before he accepted the opportunity to join OTA.
He and his wife, OTA Budget Director Patrice Williams, have five children. An Illinois native, he is active in Shriners, United Supreme Council and his church. He enjoys spending time with his family and friends.
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